Can I return or exchange my glasses?

Asked a year ago
Yes, Eyefly offers a hassle-free return and exchange policy for their glasses. If you are not fully satisfied with your purchase, you have the option to return or exchange your glasses within 14 days of receiving them. To initiate a return or exchange, you simply need to contact their customer service team and provide them with your order details. Once your request is approved, you can send back the glasses in their original condition and packaging. Eyefly will then process your return or exchange and issue a refund or send you the desired replacement. It's important to note that prescription lenses are non-refundable, but the frames can still be returned or exchanged.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

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