How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Cruises.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Here is how our research team describes the way the Cruises.com phone system greets you: Thank you for calling Cruises.com. The way to better advice, better deals, and a better vacation. To ensure we're all traveling in the right direction, this call may be monitored or recorded. Already know who you'd like to speak with? Enter their extension now. Need help with an existing reservation? Please press 1. Ready to begin planning your next exciting vacation? Press 2.
Below are some clips we've found from Cruises.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling cruises dot com.
You're on your way to better advice, better deals, and a better vacation.
To ensure we're all traveling in the right direction, this call may be monitored or recorded.
Already know who you'd like to speak with? Enter their extension now."
Excerpt from a call with Cruises.com
Thursday, February 8, 2024 10:42 PM
The first phone menu
"Thank you for calling cruises dot com.
You're on your way to better advice, better deals, and a better vacation.
To ensure we're all traveling in the right direction, this call may be monitored or recorded.
Already know who you'd like to speak with? Enter their extension now.
Need help with an existing reservation? Please press one.
Ready to begin planning your next exciting vacation? Press two."
Excerpt from a call with Cruises.com
Friday, February 23, 2024 11:33 PM
What are the hours and when should I call?
Cruises.com operates the call center for this 800-288-6006 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cruises.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cruises.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cruises.com is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Cruises.com is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Cruises.com staffs the call center well on Wednesday.
Why call this Cruises.com number?
Below is a sample of recent calls to Cruises.com, and their purpose. Are any of these similar to the reason you are trying to call?
Onboard credit inquiry: "Where will we see the onboard credit on our key card?"
- From a call lasting 12m 13s , Feb 8, 2024 10:42 PM
More Ways to Contact Cruises.com Customer Service
There are of course other ways to contact Cruises.com customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Cruises.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Cruises.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cruises.com agent. This phone number is Cruises.com's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-288-6006 include and other customer service issues. Rather than trying to call Cruises.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Cruises.com has 1 phone number. It's not always clear what is the best way to talk to Cruises.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cruises.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cruises.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.