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Cruises.com Customer FAQ

Top Answers & How-to Guides

What is Cruises.com's Phone Number?

The question we are asked most often is about how to talk to Cruises.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Cruise Booking Information

How do I book a cruise through Cruises.com?

Booking a cruise through Cruises.com is a simple process. Start by visiting their website to choose your destination and travel...
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What types of cruise packages does Cruises.com offer?

Cruises.com offers a wide array of cruise packages catering to different tastes and budgets, including themed themes like...
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What are the payment options available through Cruises.com?

Cruises.com provides several payment options for customers including major credit cards like Visa and MasterCard, and sometimes...
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What information do I need to provide when booking a cruise on Cruises.com?

When booking a cruise on Cruises.com, you need to provide your selected itinerary, personal details for all guests, the number...
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Customer Support and Assistance

Does Cruises.com offer travel insurance?

Cruises.com does not sell travel insurance directly but provides valuable information on third-party options. Travelers should...
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What should I do if I have a problem with my cruise booking from Cruises.com?

If there is an issue with a cruise booking from Cruises.com, start by reviewing your booking confirmation and related documents...
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How can I find reviews or ratings for cruises on Cruises.com?

To locate reviews or ratings for cruises on Cruises.com, users should look for sections dedicated to customer feedback on the...
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How can I contact customer support after booking through Cruises.com?

To reach customer support after booking with Cruises.com, users should refer to the website for the latest contact options. The...
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Booking Modifications and Policies

What is the cancellation policy for bookings made through Cruises.com?

Cruises.com outlines varied cancellation policies based on the cruise line, selected fare, and timing. Generally, cancellations...
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Can I modify an existing reservation made on Cruises.com?

Reservations made on Cruises.com can be modified by accessing your booking on the website. Changes may include travel dates,...
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Are there any age restrictions for booking cruises through Cruises.com?

Cruises.com does not have its own age restrictions, but individual cruise lines do have varying age policies. Typically, minors...
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What happens if my cruise is canceled or delayed?

If a cruise is canceled or delayed, options may include a full refund or future cruise credit, depending on the cruise line’s...
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Offers and Promotions

Are there any special promotions or discounts available on Cruises.com?

Cruises.com regularly provides various promotions and discounts, which can differ by season, cruise lines, and itineraries. For...
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Is there a loyalty program for repeat customers of Cruises.com?

Cruises.com does not have a dedicated loyalty program for repeat customers, but associated cruise lines may offer their own...
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How do I find last-minute cruise deals on Cruises.com?

To discover last-minute cruise deals on Cruises.com, users should visit the website's cruise deals section and filter results...
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We look to the Cruises.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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