Cruises.com Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about Cruises.com customer service, archive #1. It includes a selection of 1 issue(s) reported January 3, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I attempted to book a cruise on your website last night. I selected the Carnival Horizon for April, but wishing to book for March, I selected "view sailings by month." Despite the oceanview at $[redacted] and balcony at $[redacted] for March [redacted], I noticed the itinerary listed as Southern changed to Western when proceeding to book. I contacted Teresa Stallion (ext. [redacted]), who encountered the same issue. Teresa said she would report it but no resolution has been provided. Revisiting the site today, the problem persists. Concerned that others may mistakenly book, I ask for the Southern cruise at the listed price on another date. It's crucial for your team to rectify this quickly to prevent customer dissatisfaction. I eagerly await your favorable response to address this error.
Reported by GetHuman-cwntripp on Thursday, January 3, 2019 5:32 PM
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