Does Costco (Canada) offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Costco (Canada) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Costco (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 1 then 4 then 1
Below are some clips we've found from Costco (Canada)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Costco dot c a.
Costco. To continue in English, press one.
Please listen carefully as some menu options have changed.
Are you calling about a Costco dot c a order you've already placed, including order status, returning, or canceling an order, press one.
Do you need cosco dot c a product information or assistance placing an order online?"
Excerpt from a call with Costco (Canada)
Thursday, January 4, 2024 1:49 AM
They may ask you to enter information with the dial pad
"Thank you for calling Costco dot c a.
Costco. To continue in English, press one.
Please listen carefully as some menu options have changed.
Are you calling about a cosco dot c to better assist you, please have your order number ready.
Order numbers can be found on your order confirmation email or in your account section on cosco dot c a.
Please enter your order number now."
Excerpt from a call with Costco (Canada)
Thursday, September 5, 2024 6:59 PM
What are the hours and when should I call?
Costco (Canada) operates the call center for this 888-426-7826 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Costco (Canada) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Costco (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Costco (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Costco (Canada) is Sunday.The most busy day to call is Wednesday, which averages 138% more phone calls by comparison.Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
Costco Canada has a generous return policy. They offer a satisfaction guarantee on their merchandise, allowing members to return most items with a few exceptions (like electronics) at any time. For electronics, the return period is 90 days from the date of purchase. The policy applies to both in-store and online purchases, ensuring customer satisfaction. Any item can be returned in its original packaging with all the accessories and packaging contents. However, certain restrictions apply, such as a non-refundable membership fee and a limit on returning cigarettes, alcohol, and other regulated items. Costco aims to provide a hassle-free and customer-friendly return experience, reflecting their commitment to customer satisfaction and their dedication to maintaining membership satisfaction in all purchases made.
The membership fees for Costco in Canada vary depending on the type of membership. For individual shoppers, the Gold Star membership costs $60 per year. It allows members to shop at any Costco warehouse worldwide and offers exclusive benefits. The Executive membership costs $120 annually, providing enhanced rewards such as an annual 2% reward on eligible Costco purchases. Business members have two options: the Business membership for $60 per year and the Business Executive membership for $120 per year, with similar benefits as the individual memberships but tailored to business needs. Additionally, both Executive memberships come with a satisfaction guarantee. These fees give members access to Costco's wide range of quality products and services at exceptional value.
At Costco Canada, there are various departments catering to different needs of customers. The primary departments include groceries, electronics, home appliances, furniture, clothing, health and beauty, and automotive. The grocery department offers a wide range of fresh produce, meat, dairy products, pantry staples, and more. The electronics section provides a variety of TVs, computers, tablets, and other gadgets. Home appliances include kitchen appliances, laundry machines, and vacuums. The furniture department offers indoor and outdoor furniture for every room and space. Costco also provides a selection of clothing and accessories for men, women, and children. The health and beauty department features products like skincare, cosmetics, vitamins, and supplements. Lastly, the automotive section includes automotive accessories, tires, and even car rentals. Costco's diverse departments ensure customers can find everything they need under one roof.
Click the link above to get answers to just about any Costco (Canada) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Costco (Canada), and their purpose. Are any of these similar to the reason you are trying to call?
Membership coupon inquiry: "I'm just wondering if there is something on file that I can get another one?"
- From a call lasting 8m 43s , Sep 10, 2024 12:22 AM
Inquiring about membership details: "I was trying to get some membership information if I could today."
- From a call lasting 14m 43s , Aug 22, 2024 5:47 PM
Assistance with existing order: "I need help with an order I've already placed."
- From a call lasting 129m , Aug 3, 2024 1:38 PM
Returning item to warehouse: "I will send it on back to you guys. Thank you."
- From a call lasting 7m 15s , Jun 24, 2024 11:33 PM
Delivery installation issue: "I paid for installation, but the delivery guys don't want to set up the chairs that were part of my order delivered separately."
- From a call lasting 11m 48s , May 11, 2024 2:51 PM
Inquiry about refund for order: "Do you recommend me to call the store and give them the order number and they will tell me if I can bring it to refund me?"
- From a call lasting 11m 19s , Mar 20, 2024 5:40 PM
Conclusion and closing notes
This is Costco (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Costco (Canada) agent. This phone number is Costco (Canada)'s best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-426-7826 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Costco (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Costco (Canada) has 1 phone number. It's not always clear what is the best way to talk to Costco (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Costco (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Costco (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.