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Charlotte Russe Customer FAQ

Top Answers & How-to Guides

How do I Contact Charlotte Russe Customer Service?

The question we are asked most often is about how to talk to Charlotte Russe customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer gift cards?

Yes, we offer gift cards at Charlotte Russe. Our gift cards are a perfect solution for those who want to give the gift of fashion and...
Ask any question you have about Charlotte Russe customer service, get an answer now.
Contact Charlotte Russe customer service

Order Tracking

How do I track my order?

To track your order, simply log in to your Charlotte Russe account and visit the "Order History" section. From there, you will be able...
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Promo Codes

How do I apply a promo code at checkout?

To apply a promo code at checkout on our website, simply shop for your desired items and proceed to the shopping cart. In the shopping...
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Returns

What is your return policy?

Our return policy at Charlotte Russe allows for returns on unwashed, unworn, or defective merchandise within 30 days of purchase. To...
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Can I return items purchased online to a physical store?

Yes, Charlotte Russe offers the convenience of returning items purchased online to any of their physical store locations. If you are...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping for our customers around the globe. Charlotte Russe understands the desire for trendy fashion...
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Order Changes

Can I cancel or change my order after it has been placed?

Unfortunately, once an order has been placed on Charlotte Russe, it cannot be cancelled or changed. This is because they strive to...
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Payment Methods

What payment methods do you accept?

We accept various payment methods to provide convenience to our customers. At Charlotte Russe, you can pay for your purchases using...
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Sizing Chart

What is the sizing chart for your clothing?

At Charlotte Russe, we offer a comprehensive sizing chart to help you find the perfect fit. Our sizing chart includes detailed measurements...
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Shipping Time

How long does shipping take?

Shipping times for Charlotte Russe depend on the selected shipping method and destination. Standard Ground Shipping within the continental...
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Privacy Policy

What is your privacy policy?

At Charlotte Russe, we value and respect our customers' privacy. Our privacy policy is designed to assure the confidentiality and security...
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Gift Cards

Do you offer gift cards?

Yes, we offer gift cards at Charlotte Russe. Our gift cards are a perfect solution for those who want to give the gift of fashion and...
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Help me with my Charlotte Russe customer service issue

Ask any question you have about Charlotte Russe customer service. We will do our best to get you answers right away.
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