A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Monday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Bancolombia below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Bancolombia phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
What are the hours and when should I call?
Bancolombia operates the call center for this 866-379-9714 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Bancolombia call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bancolombia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bancolombia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Bancolombia is Monday.The most busy day to call is Wednesday, which averages 233% more phone calls by comparison.Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Busiest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Bancolombia is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Bancolombia staffs the call center well on Monday.
Why Customers Call Bancolombia
If you have time to do a bit of reading before you call Bancolombia, we recommend you read over some of our problem-specific articles.
Bancolombia offers a variety of accounts to suit individual financial needs. The bank provides a range of options, including savings accounts, checking accounts, and investment accounts. Savings accounts are designed for customers looking to accumulate funds over time, offering competitive interest rates and easy access to funds. Checking accounts are ideal for day-to-day transactions, with features such as debit cards and online banking. Bancolombia also offers investment accounts, enabling customers to grow their wealth through various investment strategies. Additional account options include youth accounts for young customers, pension accounts for retirees, and specialized accounts for businesses. With a diverse range of account types, Bancolombia caters to the specific requirements of its customers, whether they are saving, spending, or investing.
Yes, Bancolombia offers a mobile banking app that allows you to access your accounts and perform various banking transactions conveniently from your mobile device. With the Bancolombia mobile app, you can check your account balance, view transaction history, transfer funds between accounts, pay bills, and manage your credit cards. The app also provides you with additional features such as locating ATMs and branches, accessing customer service chat, and receiving personalized financial advice. It is available for download on both Android and iOS devices, ensuring easy and secure access to your Bancolombia banking services anytime and anywhere. Stay connected to your finances on the go with the Bancolombia mobile app.
Click the link above to get answers to just about any Bancolombia customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bancolombia, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with document verification: "Let's verify your identity. Verify your location. Enter your details."
- From a call lasting 57m 2s , Jun 27, 2024 5:38 PM
Account unblocking request: "I need to unblock the account, was told to call."
- From a call lasting 24m 27s , Feb 6, 2024 5:09 PM
Conclusion and closing notes
This is Bancolombia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bancolombia agent. This phone number is Bancolombia's best phone number because 2,430 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-379-9714 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Bancolombia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Bancolombia has 2 phone numbers. It's not always clear what is the best way to talk to Bancolombia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Bancolombia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bancolombia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.