Baltimore Gas and Electric Customer FAQ

Top Answers & How-to Guides

What is Baltimore Gas and Electric's Phone Number?

The question we are asked most often is about how to talk to Baltimore Gas and Electric customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I request a meter reading?

To request a meter reading, you can contact our customer service team who will assist you in scheduling an appointment for a technician...

How can I sign up for paperless billing?

To sign up for paperless billing with Baltimore Gas and Electric, you can easily enroll in the program through your online account...
Ask any question you have about Baltimore Gas and Electric customer service, get an answer now.

Recent Baltimore Gas and Electric Customer Questions

Letter request to test and inspection of gas meter from Grid One Solutions

If you've received a letter from Grid One Solutions requesting an inspection or test of your gas meter, it's important to comply as this is part of a regular maintenance program to ensure safety and accuracy in the measurement of gas usage. Grid One is a trusted and authorized partner of Baltimore Gas and Electric. If your meter is located inside, you need to be at home for this procedure. If you are not available on the proposed date, kindly contact Grid One for a rescheduled appointment at your convenience. To ensure a successful inspection, make sure the meter is accessible and there are no pets around. If there are any issues, Grid One's crew will inform you of any necessary steps.
Asked Mar 6, 2024 3:04 PM

Help me with my Baltimore Gas and Electric customer service issue

Billing and Payments

How can I pay my bill?

There are several convenient ways to pay your Baltimore Gas and Electric bill. You can pay online through our website, set up automatic...

How do I set up automatic payments?

To set up automatic payments with Baltimore Gas and Electric, you can enroll in the AutoPay program online through your account on...

Is there a fee to start or stop service?

There is no fee to start or stop service with Baltimore Gas and Electric (BGE). BGE believes in providing convenient and hassle-free...

Can I transfer my service to a new address?

Yes, you can transfer your service to a new address. Baltimore Gas and Electric (BGE) provides a convenient service transfer option...

What are the different billing options available?

Baltimore Gas and Electric offers various billing options to cater to customers' preferences and convenience. Firstly, customers can...

Emergency and Safety

What should I do if I smell gas?

If you smell gas, it is important to leave the area immediately and avoid creating any sources of ignition, such as lighting a match...

What are the different ways I can report an outage?

There are multiple ways to report an outage to Baltimore Gas and Electric (BGE). You can report it online through the BGE website,...

Account Management

How do I request a meter reading?

To request a meter reading, you can contact our customer service team who will assist you in scheduling an appointment for a technician...

How can I sign up for paperless billing?

To sign up for paperless billing with Baltimore Gas and Electric, you can easily enroll in the program through your online account...

Usage and Efficiency

What is the average electricity and gas usage in my area?

The average electricity and gas usage in your area can vary depending on several factors such as the size and age of the homes, weather...

Are there any energy saving programs or rebates available?

Yes, Baltimore Gas and Electric offers a variety of energy saving programs and rebates to help customers reduce their energy consumption...
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