Athleta Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Athleta?
A:Calling this Athleta number should go right to a real human being. You can also use our free service that can talk to Athleta for you and report back. Q:
Does Athleta offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Athleta below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Athleta phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Athleta number should go right to a real human being
Below are some clips we've found from Athleta's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thanks for calling Athleta.
Main menu. To begin, please select from the following up.
To help make sure I get you to the agent that can best assist you, please tell me what you're calling about."
Excerpt from a call with Athleta
Tuesday, February 27, 2024 7:33 PM
The first phone menu
"Thanks for calling Athleta.
Main menu. To begin, please select from the following options.
For more options, press six. To repeat the menu, press nine.
For questions about recent orders, press one.
To place an order or get more information on a product, press two."
Excerpt from a call with Athleta
Tuesday, June 4, 2024 4:16 PM
After you press 1
"For credit card questions, press three.
For gift cards questions, press four.
For how we can help, For order status, press one."
Excerpt from a call with Athleta
Sunday, June 16, 2024 2:59 PM
In fact, much of this information on this page is superfluous because this Athleta phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Athleta operates the call center for this 877-328-4538 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 550 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Athleta call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Athleta phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Athleta staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Athleta is Sunday. The most busy day to call is Monday, which averages 155% more phone calls by comparison. Again, this is based on a sample of 550 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.
The best time to call Athleta
In summation, the best day to call Athleta is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Athleta
If you have time to do a bit of reading before you call Athleta, we recommend you read over some of our problem-specific articles.
What is Athleta's return policy?
Athleta's return policy allows customers to return any unworn and unwashed items within 60 days of purchase for a full refund. The item must have the original tags attached and be accompanied by the receipt or packing slip. Athleta offers free returns by mail or in-store. If returning by mail, customers can use the provided prepaid label and drop off the package at their convenience. In-store returns can be made to any Athleta store location. For returns without a receipt, the refund will be issued in the form of a merchandise credit. Athleta also offers exchange options, where customers can exchange an item for a different size or color.
What is Athleta's loyalty program?
Athleta offers an exclusive loyalty program called "The Power of She." This program is designed to reward and appreciate our valued customers. By joining, members enjoy a range of benefits including early access to new arrivals, exclusive promotions, and invitations to special events. Accumulating points with every purchase allows members to earn rewards that can be redeemed towards future purchases. Apart from the perks, joining "The Power of She" also grants access to fitness classes, workshops, and activities organized by Athleta. This program is an opportunity for customers to connect, be inspired, and support each other on their fitness and wellness journeys. Join "The Power of She" and experience the true essence of Athleta's commitment to empowering women and promoting a healthy lifestyle.
What is Athleta's sizing guide?
Athleta's sizing guide is a comprehensive tool designed to assist customers in finding the perfect fit for their clothing. Each product on our website includes a size chart with detailed measurements for bust, waist, and hip sizes. We understand that women's bodies come in various shapes and sizes, which is why we offer a wide range of sizes, including petite and tall options. Furthermore, our sizing guide provides specific information on how to measure yourself accurately to ensure a precise fit. To make it even easier, we offer a Fit Finder quiz that takes into account your body shape, style preferences, and activity level to recommend the best size for you. At Athleta, we strive to cater to all women, empowering them to embrace their unique bodies and feel confident in their activewear choices.
Top Athleta customer service problems
Click the link above to get answers to just about any Athleta customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Athleta, and their purpose. Are any of these similar to the reason you are trying to call?
Defective item return: "I placed an order, and it was a final sale order, but the zipper is broken on it."- From a call lasting 2m 13s , Jun 26, 2024 6:59 PM
Price adjustment request: "I just placed an order and the navy blue dress I bought for ninety nine dollars is now fifty nine, can I get the difference back?"- From a call lasting 8m 54s , Jun 19, 2024 8:15 PM
Trouble with promo discount: "I opened a new card for a discount but not getting the twenty percent off online."- From a call lasting 8m 43s , Jun 16, 2024 9:57 PM
Return and exchange request: "I just received an order and it's not the right size. And I need to get a shipping label to send it back."- From a call lasting 6m 55s , Jun 16, 2024 2:59 PM
Exchange item for different size: "I recently placed an order, and I need to exchange one of the items for a different size."- From a call lasting 7m 52s , Jun 5, 2024 9:56 PM
Product inquiry: "I'm looking at a product online."- From a call lasting 2m 47s , May 31, 2024 8:40 PM
Tracking return status: "I'm calling about a return, it's been almost sixteen, seventeen days."- From a call lasting 23m 4s , May 23, 2024 7:43 PM
Using store credit: "Now I want to place another order and how do I do that to use the credit that I have?"- From a call lasting 5m 27s , Mar 22, 2024 3:50 PM
Order delivery issues: "I relied on your business and I picked the shipping date to ensure that I got it here in time."- From a call lasting 6m 8s , Feb 27, 2024 7:33 PM
Conclusion and closing notes
This is Athleta's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Athleta agent. This phone number is Athleta's best phone number because 2,706 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-328-4538 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Athleta first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Athleta has 1 phone number. It's not always clear what is the best way to talk to Athleta representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Athleta. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Athleta. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.