Alabama Division of Motor Vehicle (DMV/RMV) Customer Service

When calling the Alabama Division of Motor Vehicles, it's clear that Alabama would rather have customers call their local offices for assistance and not the main office. First, it's important to remember that this number is only meant to handle questions related to vehicle titles and registrations, insurance or driver records. The automated system does have a choice for driver's license questions, but if you select it, you'll be taken to an automated message providing you with the number for the licensing department.

To get any assistance, you'll need to select option 2 for registrations. However, even this leads to only basic assistance. When I connected with a representative, I told her that I had just purchased a vehicle in Alabama and would need to register it in the state in the near future, and I asked her what I needed to do to do that. However, instead of offering any details, she only asked me what county I lived in.

I told her I lived in Shelby County, and she told me that she would provide me with the number for Shelby County's office, as they would need to be the ones I'd have to speak to in order to get my vehicle registered. She provided 205-670-6836 as the number, which is an accurate phone number for Shelby County's DMV. She then hung up, as there was nothing more she could do to assist me.

Overall, I thought this was probably the most basic amount of service that I could have received from this number. I understand that Alabama would prefer to send customers to their local county offices rather than the main office, but the information I got was so simplistic that it honestly would have been easier to have an automated message for this type of question rather than having me make a connection with a customer service representative.

To the representative's credit, I found her helpful, as she didn't have to provide the number for Shelby County's DMV but did so without hesitation. It seemed like she genuinely wanted to provide more assistance but couldn't because of the restrictions in place on what kind of assistance she could offer.

Based on this interaction, I would not call the Alabama DMV if I were in need of assistance, as it seems like this number is not set up to offer anything more than a way to get connected to another department. Perhaps it offers better service for other problems, but for my situation, I didn't receive very effective help.