ADT Customer Care on Twitter

Getting ADT's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 38 hours
Best time to tweet: ~9am
#3 of 8 contacts
332 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting ADT

I am Nancy Harris. I live at *** North Ohio Avenue Wellston ohio. I have ADT control on...
Zone** smoke alarm is dead how do I order a new WS**** smoke detector
I had my *’ slider replaced and the guys destroyed the sensor on the door and the wall...
This was declined because we were billed for a doorbell and extra camera(which was stil...
Okay . we were on the phone with adt for * hrs on tuesday trying to get this resloved...
I have old system that has been inoperative for years. Would like to get estimate for...
Hello. My homeowner’s insurance has requested a new copy of my ADT contract.*Can you he...
I would like to know about your smart door lock with Wi-Fi and camera connected to ADT.
You service charges me two or three times a week*That's steeling!*Scammers!
Want to disconnect my service because I moved
Hello I need to cancel my subscription I've been charged $*.** on the following dates...
Battery is low won't charge. Won't reset key pad
You took $*.** out of my account I want the money put back in in my account. Thank you

Get help with my issue

ADT Twitter-based Customer Help - Stats

Twitter @ Handle@askADT
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them9am
Expected reply tweet38
Issue turnaround time55
Rank (amongst all ways to contact)3
Legibility of messaging75%
Customer service rating75%
Customer votes332
Information last updatedFri Jul 01 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

ADT Customer Service through Twitter

ADT is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that ADT will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM ADT your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like ADT that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that ADT's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting ADT

Of the 8 way(s) to get in touch with ADT, customers like you claim that the best one is the 800-280-6946 option. From this page you can easily access all the possible contact information options for ADT as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach ADT? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact ADT

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