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WordPress Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access WordPress customer support.
Q:

How do I contact WordPress customer service?

A:WordPress does not have a customer service phone number, but you can contact them through live chat or their website.
Some customers prefer live chat even to a phone call. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.
Q:

Does WordPress offer 24 hour customer service?

A:Not by phone. But you can contact WordPress 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact WordPress Customer Service

There are other ways to contact WordPress customer service besides the phone. Below we list them by medium, from most to least popular.

WordPress Customer Service Live Chat

en.support.wordpress.com - Customer Service
Use this link to live chat (Requires sign in, for paid customers ONLY)
24 hours, 7 days
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, WordPress provides this option.

Customer Help Desk / Web Support

en.support.wordpress.com - Customer Service
Customer service online support
24 hours, 7 days
As a last, sometimes only, resort- WordPress customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with WordPress?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with WordPress, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How Do I Report Someone on WordPress?

As a WordPress user, you want a site that is friendly and safe. Therefore, if you find a site on the platform that is abusive, spam or otherwise a violation of the terms and agreements, you can report it by either logging into your own account, or you can submit a form without logging in. If the site does violate community standards, it can be removed from WordPress providing it is not a self-hosting site and was instead built using Automattic.

How Do I Delete My WordPress Site?

WordPress helps people build and manage websites. You can easily delete your site through your account dashboard, or you can make your site private to prevent people from seeing your posts. WordPress can recover deleted sites within 30 days if you contact customer service.

How Do I Get a Refund from Wordpress?

It's essential to be aware of WordPress's refund policy before purchasing. In most cases, you can request a refund within 30 days if you're not satisfied with the product. Getting a refund is simple and usually takes about seven to ten days. However, it can take longer if the request needs to be reviewed. WordPress also has a policy of refunding the funds through the same payment method you used to make a purchase.

Top WordPress customer problems and solutions

Click the link above to get answers to just about any WordPress customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
Help me with my issue

Calling this WordPress Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 3, 2024

WordPress.com is an online publishing platform that allows users to publish websites and blogs using WordPress. Both free and paid plans are available to users. It should be noted that WordPress.com does not offer phone-based customer support to any of its users. Furthermore, a free plan does not provide any level of direct customer service, although users will have access to a knowledge base and community forum for asking questions. WordPress.com customer support is available to users with paid plans and is provided via email or live chat.

Why Do People Contact Wordpress.com Customer Support?

People contact WordPress.com customer support for a range of reasons, including:

Technical support and troubleshooting

Starting, changing and canceling plans

Billing issues

Questions about products and services

Assistance with creating websites (this is for users of the more expensive plans)

Best Practices for Contacting Wordpress.com Customer Service

There are several things that you can do to help ensure that your request for customer service is handled quickly and professionally:

First, follow the instructions provided on the WordPress.com website. Keep in mind that your level of customer service varies according to the plan that you have. For example, if you have one of the more expensive plans, you will receive 24 seven live chat customer support. Lower cost paid plans only provide live chat support Monday through Friday.

Have all relevant documentation on hand before submitting your request. This may include screenshots, copies of order confirmations, account statements, billing statements mere credit card company or other details that are relevant to your case.

If you are live chatting for technical support, be near your computer or device so that you can troubleshoot along with the customer service representative.

How do Consumers Feel About Contacting Wordpress.com Customer Service?

Many consumers are unhappy with the fact that WordPress.com does not offer customer service to everybody who uses the service. In addition, many are also upset that they cannot receive phone-based customer service as they prefer to work with a real human in real-time. Still, the companies live chat customer service has a good reputation and email customer service is also available.

What Kind of Issues can Wordpress.com Customer Service Representative Resolve?

Customer service representatives can resolve many issues, including helping you to start, change or cancel your service, researching billing questions, and providing extensive technical support and troubleshooting services. If you are in need of upgraded service, a customer service representative can walk you through your options and help you select a plan.

What Can't Be Resolved by Contacting Wordpress.com Customer Service?

If WordPress.com is incompatible with your computer or device, a customer service representative may be able to provide suggestions and workarounds, but ultimately you will have to take responsibility for the situation. In such cases, you may need to work with the manufacturer of your device or computer, or may need to purchase additional equipment that is compatible with WordPress.com.

What Should You Do If You Have an Unsuccessful Communication with Wordpress.com?

If you end your conversation with a WordPress representative and are unhappy because you feel that your questions were not answered or your problem was not resolved, don't give up. You may still have options.

First, review the chat transcript from your conversation with customer service. You may be able to identify an area of misunderstanding or miscommunication that contributed to the failure of your session.

Second, contact WordPress.com again. Explain that you were unhappy with the response that you received and that you would like to resolve the issue. The next customer service representative to whom you speak may have more training or experience and be in a better position to understand and resolve your case.

Another option is to get in touch via email. Sometimes using a different communication method can do the trick and help you to resolve your case.

Another option is to visit the WordPress.com forum and talk to the experienced users they are. They may be able to provide suggestions.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

You came here to see WordPress's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a WordPress agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact WordPress anyways and help you with your issue. Over the last 18 months, 4,050 customers like you have come in search of a phone number for WordPress and helped us confirm they don't have one. Common reasons that people try to call WordPress customer support department include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call WordPress first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or chat. Unfortunately, right now WordPress doesn't have any phone numbers. It's not always clear what is the best way to talk to WordPress representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If WordPress Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for WordPress, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from WordPress customers like yourself.

GetHuman does not provide call center services or customer support operations for WordPress. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WordPress. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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