Wix.com Customer Service
Phone Number & Contact Information
How to contact Wix.com Customer Service
The Editor's Notes on Calling Wix.com
Wix.com is a web development company that operates on a cloud-based platform. The platform allows users to quickly create their own websites. As an international company that offers an in-demand service, it is not surprising that Wix.com receives plenty of requests for customer service each and every day.
It should be noted that while Wix.com does offer phone-based customer service, this service is only available on a callback basis. This means that you will have to request a call online rather than calling the company directly.
Why Do People Contact Wix.com Customer Support?
People contact Wix.com customer support for a range of reasons, including:
Assistance with setting up, changing or canceling accounts
Technical support and troubleshooting
Information about product plans and features
Reporting intellectual property violations or inappropriate content
Billing inquiries
Assistance with hacked accounts
Best Practices for Contacting Wix.com Customer Service
There are several things you can do prior to contacting customer service that can help ensure that your request is handled quickly and professionally:
If you are requesting a callback, you will need to use the company's online callback request menu. if you already have an account, make sure that you are logged in. Next, check to see if callback services are currently available in your language. English callback services are available 24/7, while phone-based customer support in other languages is available during more limited times.
Classify your issue appropriately in your request to help ensure that the right support agent is connected to you.
Be prepared with documentation relevant to your concern. This might include order confirmations, billing statements, screenshots, or any previous communications regarding your concern.
If you are calling for technical support, be near your device so that you and the agent can troubleshoot together.
Make note of your callback time so that you can be available for the call. You should also have some way of taking notes during your call. Call notes can be useful if you have to talk to more than one person or escalate your case.
How do Consumers Feel About Wix.com Customer Service?
A review of online sources does not show a pattern of complaint against Wix.com customer service. This indicates that users are generally satisfied with the level of support they have received.
What Kind of Issues can a Wix.com Customer Service Representative Resolve?
Wix.com is an online service, so customer service representatives are generally able to resolve most consumer issues. These might include help with understanding account options, getting registered for an account, canceling an account, making changes to an account, addressing billing issues, or investigating complaints regarding intellectual property or inappropriate content.
What Can't Be Resolved by Wix.com Customer Service?
If your computer or device is incompatible with the web development system, keep in mind that a Wix customer service agent may be able to suggest a workaround, but is not in a position to completely resolve the issue. In such cases, you may need to use a different computer or device, or contact the manufacturer of your computer or device to see if the company can provide any suggestions.
Customer service representatives are not mediators. if you end up in conflict regarding content on your site, or content on somebody else's site, Wix.com can investigate, but cannot negotiate conflicts on your behalf. If you feel that your site has been unfairly restricted or taken down, you may need to seek legal counsel. Similarly, you cannot expect Wix.com to take down somebody else's site if Wix does not believe that the site is in violation of terms of service or intellectual property law.
What Should You Do If You Have an Unsuccessful Call with Wix.com?
If you get off the phone with Wix.com and feel as though your questions were not answered or your case was not resolved, don't give up. You may still have options.
First, review any notes that you took during your call. You may be able to identify areas of miscommunication or misunderstanding that contributed to the failure of your first conversation.
Next, request another callback. You may want to explain in your request that this is your second call about the same issue. the next agent that you speak to may have more experience or training than the previous representative and may be in a better position to assist you. Another strategy is to describe what you think went wrong during your first call and then to also describe the resolution that you would like. This gives you and the agent a common goal to work towards.
If a second callback does not work, try getting in touch another way. Wix.com does not offer live chat, but you can submit a support request form online.
Conclusion and closing notes
You came here to see Wix.com's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Wix.com agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Wix.com anyways and help you with your issue. Over the last 18 months, 5,622 customers like you have come in search of a phone number for Wix.com and helped us confirm they don't have one. Common reasons that people try to call Wix.com customer support department include Account Access, Billing, Business VIP, Connect Domain, Website Support and other customer service issues. Rather than trying to call Wix.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or twitter. Unfortunately, right now Wix.com doesn't have any phone numbers. It's not always clear what is the best way to talk to Wix.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Wix.com Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Wix.com, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Wix.com customers like yourself.
GetHuman does not provide call center services or customer support operations for Wix.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wix.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.