White Castle Customer Service

Phone Number & Contact Info

White Castle's Best Phone Number

800-843-2728
Toll-free·Calls Customer Service·Most popular White Castle number
Q:

How do I talk to a live human at White Castle?

A:Press 5
Q:

Does White Castle offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this White Castle phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5

What are the hours and when should I call?

White Castle operates the call center for this 800-843-2728 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 86 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this White Castle phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like White Castle staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call White Castle is Thursday. The most busy day to call is Wednesday, which averages 900% more phone calls by comparison. Again, this is based on a sample of 86 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Quietest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call White Castle

In summation, the best day to call White Castle is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that White Castle staffs the call center well on Thursday.

Why Customers Call White Castle

If you have time to do a bit of reading before you call White Castle, we recommend you read over some of our problem-specific articles.

Are White Castle sliders gluten-free?

No, White Castle sliders are not gluten-free. The buns used for their sliders are made with wheat flour, which contains gluten. Therefore, individuals with gluten sensitivities or celiac disease should avoid consuming White Castle sliders unless they offer gluten-free options, which they currently do not. However, White Castle offers other menu items that are gluten-free, such as their gluten-free chicken rings and several salad options. It is important for those with gluten allergies or dietary restrictions to check the ingredients and ask the staff for any necessary information when visiting White Castle or any other fast food establishment.

What are the main ingredients in White Castle sliders?

White Castle sliders are made with a blend of simple yet distinct ingredients. The main components of these iconic burgers include a steamed bun, a juicy beef patty, onions, and cheese. The beef patty is made from 100% pure beef, ensuring a rich and flavorful experience. The onions, renowned for their unique flavor, are finely diced and add a delicious tang. As for the cheese, it is a perfect melty slice that complements the other elements impeccably. The combination of these high-quality ingredients results in the classic slider that has captivated taste buds for decades. White Castle sliders are a timeless delight that continues to provide satisfaction to burger aficionados across the United States.

How many calories are in a White Castle slider?

A White Castle slider typically contains approximately 140 calories. However, the exact number may vary slightly depending on the specific ingredients used and any customization options. It is important to note that calorie content can also vary based on serving size, such as single or double sliders. To provide customers with a range of options, White Castle offers various slider variations, including veggie, chicken, and cheeseburger sliders. Additionally, customers can access detailed nutritional information on the White Castle website or inquire about specific calorie counts at the restaurant. White Castle aims to accommodate diverse dietary needs while maintaining a delicious taste that has made them iconic.

Top White Castle customer service problems

Click the link above to get answers to just about any White Castle customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to White Castle, and their purpose. Are any of these similar to the reason you are trying to call?
Cold food complaint: "I was in line for over thirty minutes. And then when I got my food, it was cold."
- From a call lasting 8m 50s , Feb 14, 2024 1:25 AM
Long wait time and cold food: "I was in line for over thirty minutes and when I got my food, it was cold."
- From a call lasting 4m 38s , Feb 14, 2024 1:19 AM

More White Castle Customer Service Contacts

There are of course other ways to contact White Castle customer service besides the phone. Below we list the best ones, by medium.

White Castle Customer Help Desk / Web Support

whitecastle.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- White Castle customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is White Castle's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a White Castle agent. This phone number is White Castle's best phone number because 3,390 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-843-2728 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call White Castle first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, White Castle has 1 phone number. It's not always clear what is the best way to talk to White Castle representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for White Castle. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like White Castle. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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