Westar Energy Inc Customer Service

Phone Number & Contact Info

Westar Energy Inc's Best Phone Number

800-383-1183
Toll-free·Calls Customer Service·Most popular Westar Energy Inc number
Q:

How do I talk to a live human at Westar Energy Inc?

A:Say "Representative."
Q:

Does Westar Energy Inc offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

Westar Energy Inc Customer Phone Numbers

Member Services

800-826-0026
Toll-free · 24 hours, 7 days · Press 1 then 4 then 0 OR Don't press anything · Please tell me in detail how I can help you.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Westar Energy Inc phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Representative."
Here is how our research team describes the way the Westar Energy Inc phone system greets you: Please tell me in detail how I can help you.
Below are some clips we've found from Westar Energy Inc's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling Evergy. Please tell me in detail how I can help you. I need a little more information to get you the help you need. Do you need your account balance? To make a payment? Help with setting up a payment plan, or just tell me in detail how I can help you with your account."
Excerpt from a call with Westar Energy Inc
Tuesday, January 2, 2024 6:39 PM

They may need the phone number on your account

"Thanks for calling Evergy. Please tell me in detail how I can help you.
I can help you with your account number. First, I just need to confirm your account.
Please say or enter the phone number associated with your account."
Excerpt from a call with Westar Energy Inc
Tuesday, March 5, 2024 2:26 AM

They may ask your reason for calling (instead of a menu)

"Thanks for calling Evergy. We are experiencing a high number of calls due to outages in our service area. To report your outage, you can visit our outage map at evergy dot com and also get updated information about restoration efforts. If you have an emergency situation, please stay on the line.
Please tell me in detail how I can help you.
I understand you want to speak to someone, but in order to get you to the right place, please tell me the reason for your call."
Excerpt from a call with Westar Energy Inc
Monday, May 20, 2024 5:56 PM

They may ask you to say or enter information

"Thanks for calling Evergy. Please tell me in detail how I can help you. I need a little more information to get you the help you need. Do you need your account balance, to make a payment, help with setting up a payment plan, or just tell me in detail how I can help you with your account?
Let me see what payment arrangements you might be eligible for.
First, I just need to confirm your account. Please say or enter the phone number or account number associated with your account."
Excerpt from a call with Westar Energy Inc
Saturday, May 4, 2024 4:16 PM

The first phone menu

"Thanks for calling Evergy. We are preparing for a potentially significant winter storm. Please be aware that you may experience extended outages in your area. For winter weather tips, please visit our website at evergy dot com. Please tell me in detail how I can help you. I can help you make a payment. How would you like to pay today?
To pay using a bank account, press one.
To use a debit or credit card, press two.
Or to cancel this transaction, press three."
Excerpt from a call with Westar Energy Inc
Monday, January 8, 2024 9:14 PM

What are the hours and when should I call?

Westar Energy Inc operates the call center for this 800-383-1183 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 208 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Westar Energy Inc phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Westar Energy Inc staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Westar Energy Inc is Sunday. The most busy day to call is Monday, which averages 614% more phone calls by comparison. Again, this is based on a sample of 208 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Westar Energy Inc

In summation, the best day to call Westar Energy Inc is Thursday.

Why Customers Call Westar Energy Inc

If you have time to do a bit of reading before you call Westar Energy Inc, we recommend you read over some of our problem-specific articles.

What are the payment options for my Westar Energy bill?

At Westar Energy, we offer several convenient payment options for your bill. You can choose to pay online through our secure website or mobile app using a credit/debit card or by linking your bank account. We also provide the option to set up automatic payments, ensuring your bill is paid on time every month. If you prefer traditional methods, you can pay in person at one of our authorized payment locations or by mail using a check or money order. For added ease, we offer a pay-by-phone service, where you can call our automated system and pay using a credit/debit card. Whichever option you choose, we strive to make the payment process seamless and hassle-free for our valued customers.

How Do I Report Street Lights Out to Westar Energy?

With the Westar Energy Report Street Lights Out page, it's easy to report street lights outages. You will provide your name, address, and the pole number of the street light. If you don't know the pole number, tell customer support about the light location (street name, cross streets). Westar Energy will send technicians to fix the street light.

Top Westar Energy Inc customer service problems

Click the link above to get answers to just about any Westar Energy Inc customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Westar Energy Inc, and their purpose. Are any of these similar to the reason you are trying to call?
Tree limb on electric line: "I have a tree limb on a tree that's in my yard, but it's on the of on my electric line that goes from the pole to my house."
- From a call lasting 4m 48s , May 16, 2024 3:58 PM
Requesting bill via email: "I was just trying to get a bill sent to my email."
- From a call lasting 5m 39s , Mar 20, 2024 1:40 PM
Account payment inquiry: "I just didn't know how much in the money I was paid towards my Westar bill in twenty twenty three."
- From a call lasting 3m 53s , Mar 19, 2024 9:36 PM
Billing inquiry: "I need to know what my bill is for that address, sir."
- From a call lasting 4m 26s , Jan 2, 2024 6:39 PM

More Westar Energy Inc Customer Service Contacts

There are of course other ways to contact Westar Energy Inc customer service besides the phone. Below we list the best ones, by medium.

Westar Energy Inc Customer Service on X (formerly Twitter)

twitter.com/evergypower - Customer Service
Use the link to connect with customer service through Twitter
Westar Energy Inc, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Westar Energy Inc Customer Help Desk / Web Support

evergy.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Westar Energy Inc customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Westar Energy Inc's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Westar Energy Inc agent. This phone number is Westar Energy Inc's best phone number because 1,692 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-383-1183 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Westar Energy Inc first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Westar Energy Inc has 2 phone numbers. It's not always clear what is the best way to talk to Westar Energy Inc representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Westar Energy Inc. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Westar Energy Inc. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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