Wacom Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Wacom customer support.

Wacom's Best Contact Information


How do I contact Wacom customer service?

A:Wacom does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact Wacom starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.

Does Wacom offer 24 hour customer service?

A:Not by phone. But you can contact Wacom 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Wacom Customer Service

There are other ways to contact Wacom customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Help Desk / Web Support

wacom.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Wacom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Wacom?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Wacom, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What is the difference between a Wacom Intuos Pro and a Wacom Cintiq?

The main difference between a Wacom Intuos Pro and a Wacom Cintiq lies in their functionality and design. The Wacom Intuos Pro is a pen tablet that allows users to create digital art by drawing directly on its surface using a stylus. It is lightweight, portable, and connects to a computer for enhanced control and creative possibilities. On the other hand, the Wacom Cintiq is a pen display that combines the features of a pen tablet with a built-in screen. Users can directly draw on its high-resolution display, which enhances the precision and realism of their artwork. The Cintiq offers a more immersive and intuitive experience, ideal for professionals who require more accuracy and responsiveness. Ultimately, the choice between the two depends on individual preferences, needs, and budget.

Can I use a Wacom pen on a non-Wacom tablet?

No, the Wacom pen is specifically designed to be compatible with Wacom tablets, not with non-Wacom tablets. Wacom pens utilize specific technology that communicates with the tablet's surface to provide accurate input and pressure sensitivity. Non-Wacom tablets may use different technology or have different input methods, which can result in an incompatible user experience. It is recommended to use Wacom pens with Wacom tablets to ensure the best performance and functionality. If you are using a non-Wacom tablet, it is advisable to check the manufacturer's specifications and recommendations for compatible pen options.

What is the warranty for Wacom tablets?

The warranty for Wacom tablets varies depending on the specific model and region. Generally, Wacom offers a one-year warranty for their products, which covers any manufacturing defects or hardware malfunctions that may occur during normal use. However, in some regions, such as the European Union, Wacom provides a two-year warranty as mandated by local laws. It's important to note that the warranty does not cover damages caused by misuse, accidents, or unauthorized modifications. To benefit from the warranty, customers are required to register their tablets on the Wacom website and retain proof of purchase. For further information on specific warranty terms and conditions, customers should consult the documentation provided with their Wacom tablet or visit the official Wacom website.

Top Wacom customer problems and solutions

Click the link above to get answers to just about any Wacom customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Wacom's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Wacom agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Wacom anyways and help you with your issue. Over the last 18 months, 384 customers like you have come in search of a phone number for Wacom and helped us confirm they don't have one. Common reasons that people try to call Wacom customer support department include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Wacom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Wacom doesn't have any phone numbers. It's not always clear what is the best way to talk to Wacom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Wacom Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Wacom, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Wacom customers like yourself.

GetHuman does not provide call center services or customer support operations for Wacom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wacom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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