Viking is a manufacturer of luxury kitchen and cooking appliances. As one of the most respected brands in the world among home chefs, it isn't surprising that Viking Appliances gets a lot of requests for customer service each and every day.
People call Viking Appliances customer support for a range of reasons, including:
Questions about Viking Appliances
Getting quotes on major appliances or purchasing accessories
Getting a referral to a service technician or retailer
Technical support and troubleshooting
there are several things that you can do to help ensure that your call to Viking Appliances is handled quickly and professionally:
As is true with many companies, Viking has different departments and each has its own phone number or extension. The toll-free number is for those who either own a Viking appliance and need assistance or who are interested in Viking Appliances and need product information or advice. If you need assistance with a product that you own, you will be directed to push three on your touchpad to get assistance. If you need information, you'll be asked to hit to be directed to a customer support agent who can provide you with information about Viking products.
If you are interested in buying a Viking appliance or product, there are separate procedures for requesting a quote versus purchasing an accessory. Because of the cost of Viking Appliances, you will have to submit a request for a quote online. If you wish to purchase an accessory, you can do so through the company's ordering number.
Viking Range, the Corporation, has its own separate number at headquarters.
Before calling, make sure that you have relevant documentation in front of you. This documentation may include order confirmations, price quotes, contact information for your contractor or retailer, service contracts or reports from service technicians, billing statements and any previous correspondence between you and Viking regarding your issue.
If you are calling about a product that you own and you need help with troubleshooting or learning how to use a product feature, call from the same room as the product so that you and the agent can work together.
Have some way of taking notes during your call. Call notes can be very handy if you have to speak to more than one person about your issue or you need to escalate your case.
There does not appear to be a pattern of consumer complaints present online. This indicates that Viking is offering a decent level of customer service and that consumers are reasonably satisfied with the customer support received.
A Viking Appliances customer service representative can resolve many issues, including answering questions about products, providing the status of a product purchase, referrals to contractors, service technicians or retailers, basic troubleshooting and technical support, initiating warranty claims and researching billing questions. A customer service representative can also take orders for Viking accessories.
Because of the nature of the products that it sells, Viking Appliances can only provide limited troubleshooting over the phone. In some cases, a technician visit will have to be scheduled so that somebody can physically inspect the appliance and make repairs. Many Viking Appliances are sold through contractors or retailers. While a customer service agent can take down a report of a poor experience with an authorized technician, retailer or contractor, these agents are not mediators and may not be able to completely resolve your issue with a third-party business.
If you get off the phone with Viking Appliances customer service and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.
First, review your call notes. You may be able to identify areas of miscommunication that led to the failure of your first call.
Next, call back. The next agent you speak to may have more training or experience and be in a better position to understand and resolve your issue.
If a second call does not go well, try getting in touch another way. One option is to submit a support request online through Viking's website.
If you purchased your Viking appliance through a retailer or contractor, you might try contacting that company and asking for an intervention. This third-party business may also be willing to resolve your issue themselves, as a goodwill gesture in hopes that you will give them more business in the future.
This is Viking Appliances's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Viking Appliances agent. This phone number is Viking Appliances's Best Phone Number because 66 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-845-4641 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Viking Appliances first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Viking Appliances has 1 phone number. It's not always clear what is the best way to talk to Viking Appliances representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 888-845-4641 is Viking Appliances's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact Viking Appliances please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Viking Appliances.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Viking Appliances. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Delta Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Samsung Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Delta or Samsung. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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