A:Calling this US Trust number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at US Trust for you.
Q:
Does US Trust offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for US Trust below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this US Trust phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this US Trust number should go right to a real human being
Below are some clips we've found from US Trust's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"This call may be recorded. Thank you for calling Bank of America Private Bank.
In order to better assist you, please say one of the following.
Self-service, card services, banking services, website support, or if you're not a Bank of America private bank client and would like information on becoming one, say new client.
To repeat these options, say repeat.
To access your account through our automated system, say self serve or press one.
For credit card information and services, say card services or press two."
Excerpt from a call with US Trust
Friday, July 5, 2024 12:38 PM
In fact, much of this information on this page is superfluous because this US Trust phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
US Trust operates the call center for this 800-878-7878 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the US Trust call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Trust phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Trust staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Trust is Monday.The most busy day to call is Friday, which averages 186% more phone calls by comparison.Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call US Trust is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that US Trust staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call US Trust
If you have time to do a bit of reading before you call US Trust, we recommend you read over some of our problem-specific articles.
US Trust is a renowned wealth management and private banking institution serving affluent individuals, families, and institutions across the United States. As a subsidiary of Bank of America, it brings a legacy of nearly 240 years and a commitment to delivering personalized financial solutions. US Trust specializes in providing comprehensive services tailored to clients' complex wealth management needs, including investment management, trust and estate planning, philanthropic strategies, and family office administration. With a team of highly experienced professionals, they strive to understand and address the unique goals and aspirations of each client, offering expert guidance and bespoke solutions customized to their financial circumstances. US Trust prides itself on its long-standing heritage, deep expertise, and unwavering dedication to helping clients grow and preserve their wealth across generations.
US Trust offers a range of account options tailored to clients' unique needs, leading to varying fee structures. The fees associated with US Trust accounts depend on factors such as the type of account, the level of service required, and the size of the portfolio. High-net-worth individuals with complex financial situations might require more comprehensive services that entail higher fees, while clients with simpler needs may have access to more affordable options. US Trust aims to ensure transparency by providing clients with a detailed breakdown of any applicable fees during the account establishment process. Clients are encouraged to consult with a US Trust advisor to discuss their specific requirements and determine the appropriate cost structure for their account.
US Trust offers a variety of accounts tailored to meet the diverse financial needs of individuals and institutions. Our account options include Personal Wealth Management accounts, which provide comprehensive solutions to preserve and grow wealth. We also offer Trust and Fiduciary Services accounts, delivering personalized trust administration and investment management for individuals, families, and institutions. Additionally, we provide Custody and Escrow Services, catering to the needs of retirement plans, foundations, endowments, and corporations. For institutional clients, US Trust offers Global Wealth and Investment Management accounts, delivering integrated investment solutions and advice. Whether client goals involve wealth preservation, family wealth transfer, or philanthropic endeavors, US Trust's extensive account options cater to a range of financial objectives with a commitment to exceptional service and expertise.
Click the link above to get answers to just about any US Trust customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is US Trust's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Trust agent. This phone number is US Trust's best phone number because 120 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-878-7878 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call US Trust first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, US Trust has 1 phone number. It's not always clear what is the best way to talk to US Trust representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Trust. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Trust. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.