US Dept. of Education - Loans Customer Service

Phone Number & Contact Info

US Dept. of Education - Loans's Best Phone Number

800-872-5327
Toll-free·Calls Customer Service·Most popular US Dept. of Education - Loans number
Q:

How do I talk to a live human at US Dept. of Education - Loans?

A:Press 3 then wait
Q:

Does US Dept. of Education - Loans offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 14 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this US Dept. of Education - Loans phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 then wait

What are the hours and when should I call?

US Dept. of Education - Loans operates the call center for this 800-872-5327 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 3,790 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Dept. of Education - Loans phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Dept. of Education - Loans staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call US Dept. of Education - Loans is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 3,790 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call US Dept. of Education - Loans

In summation, the best day to call US Dept. of Education - Loans is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that US Dept. of Education - Loans staffs the call center well on Friday.

More US Dept. of Education - Loans Customer Service Contacts

There are of course other ways to contact US Dept. of Education - Loans customer service besides the phone. Below we list the best ones, by medium.

US Dept. of Education - Loans Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and US Dept. of Education - Loans will reply our your email.

US Dept. of Education - Loans Customer Help Desk / Web Support

direct.ed.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- US Dept. of Education - Loans customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is US Dept. of Education - Loans's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Dept. of Education - Loans agent. This phone number is US Dept. of Education - Loans's best phone number because 22,740 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-872-5327 include and other customer service issues. The US Dept. of Education - Loans call center that you call into has employees from Massachusetts and is open Mon-Fri 8am-5pm ET according to customers. In total, US Dept. of Education - Loans has 1 phone number. It's not always clear what is the best way to talk to US Dept. of Education - Loans representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for US Dept. of Education - Loans. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Dept. of Education - Loans. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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