Does US Dept. of Education - Loans offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm EST.The least busy day is Friday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 11 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for US Dept. of Education - Loans below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this US Dept. of Education - Loans phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 then wait
Below are some clips we've found from US Dept. of Education - Loans's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the US Department Education's information resource center.
For answers to your questions twenty four hours a day, please visit w w w dot e d dot gov forward slash answers.
To reach the Federal Student Aid office concerning the FAFSA, FSA ID, defaulted loans, unresolved loan disputes, or technical support for the IDR PSLF or borrower defense applications, press one.
To reach the office of communications and outreach, concerning nationally focused departmental initiatives, federal education policy, programs, and other education related matters, press two."
Excerpt from a call with US Dept. of Education - Loans
Wednesday, October 2, 2024 7:51 PM
The first phone menu
"Thank you for calling the US Department Education's information resource center.
For answers to your questions twenty four hours a day, please visit w w w dot e d dot gov forward slash answers.
To reach the Federal Student Aid office concerning the FAFSA, FSA ID, defaulted loans, unresolved loan disputes, or technical support for the IDR PSLF or borrower defense applications, press one.
To reach the office of communications and outreach, concerning nationally focused departmental initiatives, federal education policy, programs, and other education related matters, press two.
To repeat this menu, press nine."
Excerpt from a call with US Dept. of Education - Loans
Wednesday, October 2, 2024 7:51 PM
What are the hours and when should I call?
US Dept. of Education - Loans operates the call center for this 800-872-5327 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 3,790 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the US Dept. of Education - Loans call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Dept. of Education - Loans phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Dept. of Education - Loans staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Dept. of Education - Loans is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 3,790 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call US Dept. of Education - Loans
In summation, the best day to call US Dept. of Education - Loans is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that US Dept. of Education - Loans staffs the call center well on Friday.
More US Dept. of Education - Loans Customer Service Contacts
There are of course other ways to contact US Dept. of Education - Loans customer service besides the phone. Below we list the best ones, by medium.
US Dept. of Education - Loans Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and US Dept. of Education - Loans will reply our your email.
US Dept. of Education - Loans Customer Help Desk / Web Support
As a last, sometimes only, resort- US Dept. of Education - Loans customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Dept. of Education - Loans's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Dept. of Education - Loans agent. This phone number is US Dept. of Education - Loans's best phone number because 22,740 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-872-5327 include and other customer service issues. The US Dept. of Education - Loans call center that you call into has employees from Massachusetts and is open Mon-Fri 8am-5pm ET according to customers. In total, US Dept. of Education - Loans has 1 phone number. It's not always clear what is the best way to talk to US Dept. of Education - Loans representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Dept. of Education - Loans. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Dept. of Education - Loans. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.