How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this UPS (International) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just keep repeating "Representative" until you are transferred.
Here is how our research team describes the way the UPS (International) phone system greets you: How can I help you today?
Below are some clips we've found from UPS (International)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"UPS.
This call may be monitored or recorded for quality and training purposes.
For more on how we handle your personal information, please see our privacy notice on you u p s dot com.
We are now surveying some of our customers about their experience with UPS.
If selected, a survey will be texted to you later.
Message and data rates may apply. Would you be willing to participate?"
Excerpt from a call with UPS (International)
Saturday, January 20, 2024 4:48 PM
What are the hours and when should I call?
UPS (International) operates the call center for this 800-782-7892 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 205 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPS (International) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPS (International) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call UPS (International) is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 205 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call UPS (International) is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this UPS (International) number, but it is also the day with the shortest hold times.
Why call this UPS (International) number?
Below is a sample of recent calls to UPS (International), and their purpose. Are any of these similar to the reason you are trying to call?
Requesting to speak with representative: "I need to speak with a representative."
- From a call lasting 3m 11s , Apr 16, 2024 8:04 PM
Speaking to agent: "I need to talk to an agent regarding my delivery issue."
- From a call lasting 1m 45s , Apr 3, 2024 8:44 PM
Technical support: "It's not working."
- From a call lasting 4m 7s , Feb 13, 2024 6:31 AM
International shipping: "I need help with international shipping."
- From a call lasting 2m 43s , Jan 12, 2024 7:51 PM
Conclusion and closing notes
This is UPS (International)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UPS (International) agent. This phone number is UPS (International)'s best phone number because 1,230 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-782-7892 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call UPS (International) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, UPS (International) has 1 phone number. It's not always clear what is the best way to talk to UPS (International) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for UPS (International). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UPS (International). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.