UPS (International) Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at UPS (International)?
Q:
Does UPS (International) offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for UPS (International) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this UPS (International) phone number to document the phone system.
Here is how our research team describes the way the UPS (International) phone system greets you: How can I help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just keep repeating "Representative" until you are transferred.
Below are some clips we've found from UPS (International)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"UPS.
This call may be monitored or recorded for quality and training purposes.
For more on how we handle your personal information, please see our privacy notice on you u p s dot com.
We are now surveying some of our customers about their experience with UPS.
If selected, a survey will be texted to you later.
Message and data rates may apply. Would you be willing to participate?"
Excerpt from a call with UPS (International)
Saturday, January 20, 2024 4:48 PM
What are the hours and when should I call?
UPS (International) operates the call center for this 800-782-7892 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 120 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the UPS (International) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UPS (International) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UPS (International) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call UPS (International) is Monday. The most busy day to call is Thursday, which averages 244% more phone calls by comparison. Again, this is based on a sample of 120 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Quietest
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.
The best time to call UPS (International)
In summation, the best day to call UPS (International) is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this UPS (International) number, but it is also the day with the shortest hold times.
Why Customers Call UPS (International)
Below is a sample of recent calls to UPS (International), and their purpose. Are any of these similar to the reason you are trying to call?
Package tracking assistance: "I have problems with my package."- From a call lasting 5m 15s , Jul 14, 2024 5:24 PM
Speaking to agent: "I want to speak to an agent."- From a call lasting 4m 31s , Jul 11, 2024 4:24 PM
Package tracking issue: "I want to speak to the agent I can give the agent my tracking number."- From a call lasting 4m 10s , Jul 11, 2024 4:20 PM
Tracking package inquiry: "I need help tracking a package and speaking to a customer representative."- From a call lasting 4m 13s , Jun 2, 2024 10:01 PM
Package tracking assistance: "I need someone who can help me tracking my package."- From a call lasting 1m 56s , Jun 2, 2024 9:58 PM
Requesting to speak with representative: "I need to speak with a representative, please."- From a call lasting 2m 29s , May 30, 2024 9:09 AM
Tracking package location: "I want to know where my package is because it is not shown in the tracking."- From a call lasting 3m 30s , May 30, 2024 9:03 AM
Requesting to speak with representative: "I need to speak with a representative."- From a call lasting 3m 11s , Apr 16, 2024 8:04 PM
Speaking to agent: "I need to talk to an agent regarding my delivery issue."- From a call lasting 1m 45s , Apr 3, 2024 8:44 PM
Technical support: "It's not working."- From a call lasting 4m 7s , Feb 13, 2024 6:31 AM
Conclusion and closing notes
This is UPS (International)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UPS (International) agent. This phone number is UPS (International)'s best phone number because 1,230 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-782-7892 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call UPS (International) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, UPS (International) has 1 phone number. It's not always clear what is the best way to talk to UPS (International) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for UPS (International). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UPS (International). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.