Town Sports International Customer Service

Phone Number & Contact Info

Town Sports International's Best Phone Number

877-258-2311
Toll-free·Calls Customer Service·Most popular Town Sports International number
Q:

How do I talk to a live human at Town Sports International?

A:Press "0" to enter the long queue for member services.
Q:

Does Town Sports International offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

Town Sports International Customer Phone Numbers

Corporate Offices

212-246-6700
Mon-Sat 9am-5pm EST · Calling this Town Sports International number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Town Sports International phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press "0" to enter the long queue for member services.

What are the hours and when should I call?

Town Sports International operates the call center for this 877-258-2311 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 543 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Town Sports International phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Town Sports International staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Town Sports International is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 543 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Town Sports International

In summation, the best day to call Town Sports International is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Town Sports International staffs the call center well on Wednesday.

Why Customers Call Town Sports International

If you have time to do a bit of reading before you call Town Sports International, we recommend you read over some of our problem-specific articles.

What is Town Sports International?

Town Sports International is a leading operator of health clubs in the United States. With a history dating back to 1973, Town Sports International currently operates a network of upscale fitness facilities across multiple brands, including New York Sports Clubs, Boston Sports Clubs, Philadelphia Sports Clubs, Washington Sports Clubs, and Lucille Roberts. These clubs provide members with a wide range of amenities and services, including state-of-the-art fitness equipment, group exercise classes, personal training, swimming pools, and spa facilities. Town Sports International aims to create a welcoming and motivating environment for individuals of all fitness levels to achieve their health and wellness goals. Through its commitment to exceptional customer service and innovative fitness programs, Town Sports International is dedicated to promoting an active and healthy lifestyle for its members.

Where can I find Town Sports International clubs?

Town Sports International (TSI) clubs are conveniently located in various cities across the United States. With over 150 clubs in total, diverse facilities can be found in major metropolitan areas such as New York, Boston, Washington D.C., and Philadelphia. Each club is strategically situated to provide accessibility and convenience to members. To find a TSI club near you, simply visit our website's "Club Locator" page. Input your location or city, and the search results will display the nearest TSI clubs with detailed addresses. Additionally, our website provides a comprehensive list of all TSI clubs, making it easy for individuals to identify the closest one. Join the TSI community today and experience fitness with convenience.

Does Town Sports International offer group fitness classes?

Yes, Town Sports International offers a wide range of group fitness classes at all of our fitness clubs. With our experienced and certified instructors, we provide an extensive variety of classes to cater to different fitness levels and goals. Members can choose from popular options that include yoga, spin, Zumba, Pilates, and more. Our group fitness classes are designed to be engaging, motivating, and effective, ensuring that members can enjoy their workouts while achieving their fitness objectives. Whether you are a beginner looking to try something new or an experienced fitness enthusiast looking to challenge yourself, our group fitness classes provide a supportive and energizing environment for all. Join our fitness community and experience the numerous benefits of our high-quality group fitness classes.

Top Town Sports International customer service problems

Click the link above to get answers to just about any Town Sports International customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Town Sports International's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Town Sports International agent. This phone number is Town Sports International's best phone number because 3,258 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-258-2311 include Become a member, Cancel membership, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Town Sports International first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Town Sports International has 2 phone numbers. It's not always clear what is the best way to talk to Town Sports International representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Town Sports International. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Town Sports International. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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