Tommy Bahama Customer Service

Phone Number & Contact Info

Tommy Bahama's Best Phone Number

Toll-free·Calls Customer Service·Most popular Tommy Bahama number

How do I talk to a live human at Tommy Bahama?

A:Press 2

Does Tommy Bahama offer 24 hour customer service?

A:Not at this number; hours here are 5am-9pm PST. The least busy day is Saturday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Tommy Bahama phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from Tommy Bahama's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Tommy Bahama. To check the status of your order, please visit us at Tommy Bahama dot com, then select order status. At the bottom of the page. To return any unwanted items, please visit us at Tommy Bahama dot com, select returns, at the bottom of the page, and follow the steps to return your items. Once the items are received, we will send you an email confirmation indicating that the refund has been processed. If you would then need to replace the items with a different size or color, please log in to your account at Tommy Bahama dot com and place a new order.
To reach a guest services representative, for assistance with a return, exchange, or an existing order, please press one.
For help with placing a new order, please press two.
For all other inquiries, please press zero.
To repeat this message, please press nine."
Excerpt from a call with Tommy Bahama
Saturday, March 9, 2024 8:13 PM

What are the hours and when should I call?

Tommy Bahama operates the call center for this 866-986-8282 phone number 5am-9pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tommy Bahama phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tommy Bahama staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Tommy Bahama is Saturday. The most busy day to call is Thursday, which averages 175% more phone calls by comparison. Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Tommy Bahama

In summation, the best day to call Tommy Bahama is Friday.

Why Customers Call Tommy Bahama

If you have time to do a bit of reading before you call Tommy Bahama, we recommend you read over some of our problem-specific articles.

What is Tommy Bahama's return policy?

Tommy Bahama's return policy is designed to ensure customer satisfaction. Items purchased from Tommy Bahama's official retail stores or website can be returned within 90 days of the original purchase date. The items must be in new and unused condition, with all original tags and packaging, for a refund or exchange. Receipts are required for returns, and refunds will be issued in the original form of payment. For returns without a receipt, the refund will be issued in the form of a store credit at the current selling price. Certain items are ineligible for return, including final sale items, swimwear, and personalized or monogrammed products. Overall, the return policy aims to provide a hassle-free experience and ensure customer satisfaction with their Tommy Bahama purchases.

What is Tommy Bahama's privacy policy?

Tommy Bahama's privacy policy ensures that any information collected from customers is treated with utmost confidentiality and used solely for improving their shopping experience. The company values the trust placed in them and is committed to protecting customer privacy. Personal information, such as name, address, and payment details, is collected during transactions, but it is securely stored and only shared with trusted third-party service providers who assist in delivering products and services. Tommy Bahama may also use customer information for marketing purposes, but individuals have the option to opt out of promotional communications. The privacy policy strictly prohibits the sale or trading of any personal data. By shopping with Tommy Bahama, customers can be assured that their privacy is respected and their information is handled responsibly.

What is the Care Instructions for Tommy Bahama products?

Tommy Bahama products are made with the utmost care and attention to detail. To ensure their longevity and retain their original appearance, we recommend following a few simple care instructions. For clothing items, machine wash in cold water with like colors and tumble dry on low heat. Avoid using bleach or fabric softeners. For swimwear, rinse after each use in cool water and line dry. Ironing is best avoided, but if necessary, use a low heat setting and place a cloth between the iron and the garment. For our furniture and home decor items, spot clean with a mild detergent and avoid direct sunlight. Regular dusting and occasional polishing will maintain their beauty. With proper care, you can enjoy your Tommy Bahama products for years to come.

Top Tommy Bahama customer service problems

Click the link above to get answers to just about any Tommy Bahama customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Tommy Bahama, and their purpose. Are any of these similar to the reason you are trying to call?
Store location inquiry: "Can you give me your phone number to Thomas Bahama South Park Mall?"
- From a call lasting 3m 10s , Mar 9, 2024 8:13 PM

Conclusion and closing notes

This is Tommy Bahama's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tommy Bahama agent. This phone number is Tommy Bahama's best phone number because 60 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-986-8282 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Tommy Bahama first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Tommy Bahama has 1 phone number. It's not always clear what is the best way to talk to Tommy Bahama representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Tommy Bahama. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tommy Bahama. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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