The Salvation Army Customer Service

Phone Number & Contact Info

The Salvation Army's Best Phone Number

800-728-7825
Toll-free·Calls Customer Service·Most popular The Salvation Army number
Free tools for easier calling
Q:

How do I talk to a live human at The Salvation Army?

A:Calling this The Salvation Army number should go right to a real human being. Our free phone can also navigate phone menus to get a live human at The Salvation Army for you.
Q:

Does The Salvation Army offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for The Salvation Army below.

Let us call and talk to The Salvation Army for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this The Salvation Army phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this The Salvation Army number should go right to a real human being
Below are some clips we've found from The Salvation Army's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"For calling The Salvation Army. To donate, press one. For information on our family stores, press two."
Excerpt from a call with The Salvation Army
Tuesday, January 16, 2024 7:53 PM

They may ask you to say or enter information

"Army where we are doing the most good. To schedule a pickup to your nearest Salvation Army, please enter or say your five digit ZIP code."
Excerpt from a call with The Salvation Army
Monday, August 19, 2024 7:51 PM

The first phone menu

"To hear these options again, please press the pound key.
Thank you for calling The Salvation Army. To donate, press one.
For information on our family stores, press two."
Excerpt from a call with The Salvation Army
Wednesday, June 5, 2024 1:02 PM
In fact, much of this information on this page is superfluous because this The Salvation Army phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

The Salvation Army operates the call center for this 800-728-7825 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 128 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the The Salvation Army call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The Salvation Army phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The Salvation Army staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call The Salvation Army is Friday. The most busy day to call is Tuesday, which averages 69% more phone calls by comparison. Again, this is based on a sample of 128 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call The Salvation Army

In summation, the best day to call The Salvation Army is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that The Salvation Army staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call The Salvation Army

If you have time to do a bit of reading before you call The Salvation Army, we recommend you read over some of our problem-specific articles.

What is the mission of The Salvation Army?

The mission of The Salvation Army is to meet human needs without discrimination. It is a worldwide organization that aims to provide assistance and support to individuals and communities facing various challenges. The organization's primary goal is to offer practical aid, such as food, shelter, and clothing, to those experiencing poverty, homelessness, or natural disasters. Beyond addressing immediate needs, The Salvation Army also focuses on addressing the root causes of societal issues, offering rehabilitation services, counseling, and vocational training to help individuals regain stability and independence. Additionally, it has a strong spiritual focus, seeking to share the love of God and provide hope and healing to those in need.

Is The Salvation Army a religious organization?

Yes, The Salvation Army is a religious organization. It is an international Christian church and charitable organization. Founded in 1865, its mission is to preach the gospel of Jesus Christ and meet human needs without discrimination. The Salvation Army seeks to provide assistance and support to individuals and communities by offering various social services, including food assistance, shelter, addiction rehabilitation, disaster relief, and more. While the organization is rooted in Christianity and its teachings, their services and programs are available to people from all walks of life, regardless of their religious beliefs, race, or gender. The Salvation Army's faith-based approach guides its work and is the driving force behind its commitment to serving others.

Can I volunteer at The Salvation Army?

Yes, The Salvation Army welcomes volunteers. We believe that volunteers play a vital role in helping us fulfill our mission to serve those in need. There are various volunteer opportunities available, ranging from assisting with food distribution and homeless shelters to helping with fundraisers and disaster relief efforts. Volunteers contribute their time, skills, and compassion to make a positive impact on the lives of others. Whether you want to volunteer as an individual, a group, or as part of a corporate team, there are plenty of opportunities for everyone. By volunteering at The Salvation Army, you can make a difference and help bring hope and support to individuals and communities in need.

Top The Salvation Army customer service problems

Click the link above to get answers to just about any The Salvation Army customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to The Salvation Army, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking Salvation Army number: "I need the number for the Salvation Army in Hemp Hill."
- From a call lasting 8m 11s , Jan 31, 2024 5:21 PM
Information about why customers call The Salvation Army is extracted from issues that customers have reported to GetHuman.
The Salvation Army issues reported to GetHuman

Conclusion and closing notes

This is The Salvation Army's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The Salvation Army agent. This phone number is The Salvation Army's best phone number because 936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-728-7825 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call The Salvation Army first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, The Salvation Army has 1 phone number. It's not always clear what is the best way to talk to The Salvation Army representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for The Salvation Army. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The Salvation Army. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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