How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this TV Guide phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0.
Here is how our research team describes the way the TV Guide phone system greets you: Order new subscriptions or gifts, say "new subscription," or key in your account number now. If you can't find it, say "I can't find it."
Below are some clips we've found from TV Guide's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"For quality assurance purposes, this call may be monitored or recorded.
Welcome to the TV Guide Magazine customer service system.
I'll do my best to help you today. And if I can't, I'll transfer you to someone who can.
If you are calling to order a new subscription or gift, just say, I want to order.
In order to access your account, I'll need you to tell me your account number.
You can find this number on your bill.
Or renewal notice. You can also find it on the mailing label of your magazine.
It's the ten digit number that appears on the second line of the mailing label right after the letters or find the number, just say hang on, and I'll wait for you.
If you can't find the number, say I can't find it.
Please say or key in your account number now."
Excerpt from a call with TV Guide
Monday, January 22, 2024 7:11 PM
They may ask you to say or enter information
"To check your subscription expiry date, press or say two."
Excerpt from a call with TV Guide
Saturday, April 13, 2024 6:19 PM
They may need to look up your account
"For quality assurance purposes, this call may be monitored or recorded.
Welcome to the TV Guide Magazine customer service system.
I'll do my best to help you today. And if I can't, I'll transfer you to someone who can.
If you are calling to order a new subscription or gift, just say, I want to order.
In order to access your account, I'll need you to tell me your account number.
You can find this number on your bill or renewal notice.
You can also find it on the mailing label of your magazine.
It's the ten digit number that appears on the second line of the mailing label right after the letters TVM.
If you need a minute to get your magazine or find the number, just say hang on, and I'll wait for you.
If you can't find the number, say, I can't find it.
Please say or key in your account number now.
The name we have on file for this account is Monica Mahoney.
Is that correct?
Press or let me look up your account information."
Excerpt from a call with TV Guide
Friday, March 15, 2024 7:16 PM
The first phone menu
"For quality assurance purposes, this call may be monitored or recorded.
Welcome to the TV Guide
I'm sorry. I didn't understand. If you need help finding your account number, just say help.
Now please tell me just your account number without any of the letters.
The name we have on file for this account is Margaret.
Is that correct?
Okay. You need help with something else.
Hold on while I transfer you to someone who can help.
Press or let me look up your account information.
Main menu. To change your address, press or say one."
Excerpt from a call with TV Guide
Wednesday, January 10, 2024 8:20 PM
What are the hours and when should I call?
TV Guide operates the call center for this 800-866-1400 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 283 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TV Guide phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TV Guide staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TV Guide is Sunday.The most busy day to call is Monday, which averages 373% more phone calls by comparison.Again, this is based on a sample of 283 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call TV Guide is Thursday.
Why call this TV Guide number?
Below is a sample of recent calls to TV Guide, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear purpose: ""
- From a call lasting 2m 30s , Apr 13, 2024 6:19 PM
Subscription transfer inquiry: "I had subscribed to TV Guide a few months ago, and I did not like the format that much."
- From a call lasting 6m 32s , Apr 12, 2024 8:46 PM
Clarifying subscription renewal: "If I return this now, my present subscription is good until twenty twenty five, and then this one starts up after that one is done?"
- From a call lasting 4m , Apr 3, 2024 10:41 PM
Missing magazine issue: "I do not have my new issue in the mail yet, can you send it out to me now?"
- From a call lasting 4m 36s , Apr 3, 2024 10:27 PM
Cancel TV Guide subscription: "I just wanna cancel it. I wanna cancel it."
- From a call lasting 7m 41s , Mar 27, 2024 6:02 PM
Clarifying email about credit card issue: "I got an email. I just wanna see confirm something. They said it was a problem with the credit card."
- From a call lasting 2m 54s , Mar 13, 2024 2:04 AM
Requesting digital subscription conversion: "Can I convert this from a regular print issue to a digital subscription?"
- From a call lasting 10m 5s , Mar 11, 2024 11:34 PM
Cancel subscription due to death: "I'm calling because Karen was my mother and she passed away this past weekend."
- From a call lasting 4m 31s , Mar 11, 2024 8:11 PM
Renewal inquiry: "I'd like to renew my TV guide subscription."
- From a call lasting 6m 38s , Mar 11, 2024 2:27 PM
Complaint about small print: "I received my magazine today and the print is really, really small. Is it a mistake, or is it always gonna be this way?"
- From a call lasting 4m 22s , Mar 8, 2024 10:48 PM
More Ways to Contact TV Guide Customer Service
There are of course other ways to contact TV Guide customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and TV Guide will reply our your email.
As a last, sometimes only, resort- TV Guide customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TV Guide's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TV Guide agent. This phone number is TV Guide's best phone number because 3,534 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-866-1400 include Delivery problem, Cancel subscription, Complaint and other customer service issues. Rather than trying to call TV Guide first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, TV Guide has 1 phone number. It's not always clear what is the best way to talk to TV Guide representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TV Guide. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TV Guide. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.