Swarovski Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Swarovski customer support.

Swarovski's Best Contact Information


How do I contact Swarovski customer service?

A:Swarovski does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact Swarovski starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.

Does Swarovski offer 24 hour customer service?

A:Not by phone. But you can contact Swarovski 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Swarovski Customer Service

There are other ways to contact Swarovski customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Help Desk / Web Support

swarovski.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Swarovski customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Swarovski?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Swarovski, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What is Swarovski's return policy?

Swarovski's return policy allows customers to return or exchange products within 14 days of purchase at any Swarovski retail store. Online orders can also be returned via mail within 14 days of receipt. To be eligible for a return or exchange, items must be in their original condition and packaging, accompanied by a proof of purchase. However, personalized items, gift cards, and pierced earrings are non-returnable for hygiene reasons. For items purchased from third-party retailers, customers are advised to contact the respective store for their return policy. Swarovski provides refunds via the original payment method and covers the return shipping costs for online orders, excluding personalized items. Customers should refer to Swarovski's website or contact their customer service for further details.

What is Swarovski's loyalty program?

Swarovski's loyalty program is called the Swarovski Crystal Society (SCS). It is designed to reward and celebrate passionate crystal enthusiasts. By becoming a member, individuals gain exclusive access to a range of benefits and privileges. Members receive an annual figurine, access to limited edition collections, and invitations to events and workshops. They also enjoy early product launches, special discounts, and personalized offers. The SCS membership allows crystal enthusiasts to indulge in their passion while enjoying unique experiences and collecting rare pieces. With a focus on building lasting relationships with customers, Swarovski's loyalty program aims to provide exceptional value and enhance the overall shopping experience. Joining the SCS program is an excellent choice for crystal lovers looking for premium benefits and exclusive access to Swarovski's world of beauty and elegance.

Do Swarovski products come with a warranty?

Yes, Swarovski products come with a warranty. We take pride in the quality of our designs and materials, and we stand behind our products. All Swarovski items are covered by a 2-year warranty from the date of purchase. This warranty ensures that any manufacturing defects or issues with the materials used will be repaired or replaced free of charge. However, the warranty does not cover damage caused by accidents, negligence, misuse, or unauthorized repairs. To avail of the warranty, you must present the original proof of purchase or a valid receipt. We recommend contacting our customer service team or visiting our website for further details on the warranty or any related inquiries.

Top Swarovski customer problems and solutions

Click the link above to get answers to just about any Swarovski customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Swarovski's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Swarovski agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Swarovski anyways and help you with your issue. Over the last 18 months, 330 customers like you have come in search of a phone number for Swarovski and helped us confirm they don't have one. Common reasons that people try to call Swarovski customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Swarovski first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Swarovski doesn't have any phone numbers. It's not always clear what is the best way to talk to Swarovski representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Swarovski Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Swarovski, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Swarovski customers like yourself.

GetHuman does not provide call center services or customer support operations for Swarovski. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Swarovski. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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