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Spectera Customer Service

Phone Number & Contact Info

Spectera's Best Phone Number

800-638-3120
Toll-free·Calls Customer Service·Most popular Spectera number
Q:

How do I talk to a live human at Spectera?

A:Calling this Spectera number should go right to a real human being
Q:

Does Spectera offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-11pm, Sat 9am-6:30pm EST. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Spectera phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Spectera number should go right to a real human being
Below are some clips we've found from Spectera's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Welcome to your vision plan. This call may be monitored or recorded for quality. For languages other than English, press seven.
To begin, tell me, are you a health care provider or a member?
In a few words, tell me why you're calling today."
Excerpt from a call with Spectera
Wednesday, January 31, 2024 7:57 PM
In fact, much of this information on this page is superfluous because this Spectera phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Spectera operates the call center for this 800-638-3120 phone number Mon-Fri 8am-11pm, Sat 9am-6:30pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 193 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Spectera phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Spectera staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Spectera is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 193 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Spectera

In summation, the best day to call Spectera is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Spectera number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Spectera

If you have time to do a bit of reading before you call Spectera, we recommend you read over some of our problem-specific articles.

What is Spectera?

Spectera is a leading provider of vision care benefits in the United States. We specialize in offering affordable and comprehensive vision insurance plans to individuals, families, and businesses. Our goal is to ensure that everyone has access to quality eye care and eyewear. With a wide network of eye care providers, including optometrists and ophthalmologists, we strive to make vision care convenient and accessible for our members. Whether you need routine eye exams, prescription glasses or contact lenses, or more advanced eye care treatments, Spectera has you covered. We take pride in our commitment to exceptional customer service and our dedication to improving the eye health and wellness of our members.

What services does Spectera offer?

Spectera offers a comprehensive range of services to meet various vision care needs. As a leading vision plan provider, Spectera ensures access to quality eye care for individuals and families. Their services include eye exams, prescription eyewear, contact lenses, and specialty services such as vision therapy and low vision rehabilitation. With a vast network of eye care professionals, including optometrists and ophthalmologists, they strive to provide affordable and convenient eye care solutions. Spectera also offers coverage for vision correction procedures like LASIK surgery. Whether it's routine eye care or specialized treatments, Spectera focuses on delivering excellent vision care services to help individuals maintain and improve their eye health.

What is the coverage for eyeglasses and contact lenses with Spectera?

Spectera provides comprehensive coverage for eyeglasses and contact lenses. The specific coverage may vary based on your vision plan, so it is important to review the details of your plan. In general, Spectera offers allowances towards frames, lenses, and contact lenses. The allowance for frames can be used towards a wide selection of stylish options, including designer brands. For lenses, Spectera covers a variety of options such as single vision, bifocal, and progressive lenses. The coverage for contact lenses includes both standard and specialty lenses. Additionally, Spectera frequently provides promotions and discounts to help maximize your coverage. Remember to check your plan details or contact Spectera directly for more information on the exact coverage available to you.

Top Spectera customer service problems

Click the link above to get answers to just about any Spectera customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Spectera, and their purpose. Are any of these similar to the reason you are trying to call?
Insurance coverage inquiry: "I thought I was told that it covers for the tint and the night vision."
- From a call lasting 5m 6s , Jan 17, 2024 4:04 PM

More Spectera Customer Service Contacts

There are of course other ways to contact Spectera customer service besides the phone. Below we list the best ones, by medium.

Spectera Customer Help Desk / Web Support

spectera.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Spectera customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Spectera's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Spectera agent. This phone number is Spectera's best phone number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-638-3120 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Spectera first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Spectera has 1 phone number. It's not always clear what is the best way to talk to Spectera representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Spectera. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Spectera. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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