How do I talk to a live human at Specialized Loan Servicing, LLC?
A:Press 1, then 2, then 1, then 2, then 0# each time it asks for your social security number until you are transferred.You can also use our free service that can talk to Specialized Loan Servicing, LLC for you and report back.
Q:
Does Specialized Loan Servicing, LLC offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-6pm EST.The least busy day is Wednesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Specialized Loan Servicing, LLC below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Specialized Loan Servicing, LLC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 2, then 1, then 2, then 0# each time it asks for your social security number until you are transferred.
Below are some clips we've found from Specialized Loan Servicing, LLC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Specialized
loan servicing. If you wish to continue this call in English, please press one.
If you are calling about your ten ninety eight tax statement, we will be preparing the statements during the month of January and will be mailing them to you on or before January thirty first.
Please allow until February fifteenth to receive it before calling.
If you have a registered web account and have enabled elect
ten ninety eight tax statement is available to download at your convenience.
This email will be sent when your form is processed.
If you're calling to make a payment, set up or cancel automatic payments, have a question about a prior payment issue, press one."
Excerpt from a call with Specialized Loan Servicing, LLC
Friday, January 5, 2024 7:35 PM
They may need the phone number on your account
"Thank you for calling Shellpoint Mortgage Servicing. If you wish to continue this call in English, please press one.
Please be advised that we will be collecting your personal information during this call, including identification and financial information in order to service the mortgage account.
Please visit our website at w w w dot s l s dot net for additional details of the categories of personal information that will be collected and the for which the information will be used.
For easier authentication, add or update your home and cell phone numbers online or with a representative.
To authenticate by a phone number associated with your account, press one."
Excerpt from a call with Specialized Loan Servicing, LLC
Wednesday, June 5, 2024 11:10 PM
What are the hours and when should I call?
Specialized Loan Servicing, LLC operates the call center for this 800-315-4757 phone number Mon-Fri 6am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 63 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Specialized Loan Servicing, LLC call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Specialized Loan Servicing, LLC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Specialized Loan Servicing, LLC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Specialized Loan Servicing, LLC is Wednesday.The most busy day to call is Friday, which averages 183% more phone calls by comparison.Again, this is based on a sample of 63 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call Specialized Loan Servicing, LLC
In summation, the best day to call Specialized Loan Servicing, LLC is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Specialized Loan Servicing, LLC staffs the call center well on Wednesday.
If you have time to do a bit of reading before you call Specialized Loan Servicing, LLC, we recommend you read over some of our problem-specific articles.
Specialized Loan Servicing, LLC is a leading loan servicing company that specializes in the management and servicing of residential mortgage loans. With extensive industry expertise and a reputation for excellence, Specialized Loan Servicing provides comprehensive solutions for borrowers, investors, and lenders. As a third-party servicer, they handle a wide range of tasks, including collecting payments, managing escrow accounts, disbursing insurance and tax payments, and customer service support. Committed to delivering exceptional service, their experienced team works diligently to help borrowers navigate the complexities of the loan process and find solutions to their unique financial needs. With a strong focus on compliance and transparency, Specialized Loan Servicing is dedicated to fostering positive relationships with all parties involved and ensuring the smoothest loan management experience possible.
Click the link above to get answers to just about any Specialized Loan Servicing, LLC customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Specialized Loan Servicing, LLC, and their purpose. Are any of these similar to the reason you are trying to call?
Check status inquiry: "I'm trying to find out if a check was sent to me, as I haven't received it yet despite being told it was on the way."
- From a call lasting 20m 6s , Mar 26, 2024 5:44 PM
Requesting loan affirmation after bankruptcy: "I need an affirmation to my loan after I filed bankruptcy and my attorney is bugging me for it."
- From a call lasting 12m 16s , Jan 5, 2024 7:55 PM
Reaffirmation of loan after bankruptcy: "Well, I had to file bankruptcy, and it's been all done except for the reaffirmation of my loan."
- From a call lasting 14m 6s , Jan 5, 2024 7:35 PM
Conclusion and closing notes
This is Specialized Loan Servicing, LLC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Specialized Loan Servicing, LLC agent. This phone number is Specialized Loan Servicing, LLC's best phone number because 1,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-315-4757 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Specialized Loan Servicing, LLC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Specialized Loan Servicing, LLC has 1 phone number. It's not always clear what is the best way to talk to Specialized Loan Servicing, LLC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Specialized Loan Servicing, LLC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Specialized Loan Servicing, LLC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.