Specialized Loan Servicing, LLC Customer Service Issues

I have been informed that I qualified for the ACH Reward Visa Card, which was supposedly mailed out on 5/10. However, despite being in contact with them for over two months, the card has not arrived. I have requested that they cease loan payments until the $[redacted].00 rewards card is received. Each time I call, I receive conflicting information and am unable to speak with a supervisor to obtain tracking details for the card. Unfortunately, the card did not arrive before my vacation on the 22nd as promised. I am seeking the tracking number and contact information for the rewards company, or I request for Cheree, the supervisor, to call me this afternoon to provide information on the whereabouts of the reward card. Thank you.

The website's security certificate is outdated and not trusted by Chrome, causing logging in issues and potential risks to user details. Accessing the account service through this company is currently a concern due to this. SLS has been informed about the problem, but resolution is still pending. Chrome's upcoming updates regarding Symantec certificates are highlighted as a possible cause for the authenticity error. It is crucial for site operators to update their certificates to avoid trust issues with Chrome. The transition of certificate issuance to DigiCert by Symantec is also emphasized as a necessary step for maintaining trust. Chrome's upcoming release, Chrome 70, will completely remove trust in Symantec's old infrastructure and certificates issued from it. The cited information is provided to shed light on the urgency of addressing the certificate trust issue promptly.

I mailed my payment for November [redacted] around October 31, [redacted], to the address provided to me a few years ago. Today, on November 24, [redacted], I received the letter back with my money order enclosed. The envelope was returned with a note saying it was not deliverable as addressed and unable to forward. I have faced this issue before and ended up getting foreclosure papers. This situation is stressful for me as a senior citizen trying to keep up with my mortgage. The balance doesn't seem to decrease, and the property value has decreased. Please provide me with the correct mailing address for payments as I need to make another payment soon. I tried to call Customer Service today but realized they are closed. I would appreciate an urgent response.

Dear Customer Support, I had a home equity loan that was paid off in December [redacted]. Although I settled the amount I owed, there were late fees and added interest due to missed payments. My credit report reflects a short sale, which I believe stems from this matter. I previously requested the removal of this information in [redacted], which you did for Transunion but not for Experian and Equifax. Could you please assist in removing this entry from all three credit reporting agencies? This incorrect information is hindering my ability to secure a new loan for a home purchase. My loan number was [redacted], and the property address in question is [redacted] Lawhon Drive, Tucker, GA, [redacted]. I am grateful for your help in this matter. For further communication, I can be reached at [redacted]. Thank you for your assistance. This is the fifth request I have made since December [redacted].

Throughout [redacted], we faced financial difficulties due to our farm and the impacts of COVID-19. We are waiting for our stimulus payment to arrive, and once received, we will transfer the entire amount to our loan. Although it won't cover the full balance, I have already sent $[redacted] through an electronic payment with Truist Bank. Another $[redacted] will be sent by January 15th to help us get back on track. We find the documents we received confusing as a humble farm family not expecting to be transferred to your company. We appreciate your patience with us during this time.

I have had this loan for many years, always receiving monthly statements. However, I have not received a statement for the past three months. I have been making payments without the statements to avoid missing any, but recently received a phone call about a past due payment and a late charge. I am confused about why I am not getting the statements. I prefer to receive a statement each month so I can mail my payment accordingly.

I believe there have been discrepancies in the loan process, including altered transcripts, and a missed payment in December [redacted]. It seems that SLS is unaware of the situation, while Mr. Cooper acts as the master servicer in conjunction with Affinia Default Services. They appear to be working together against SLS, potentially violating RESPA regulations. Action Items: 1. Request to undo or cancel an invalid trustee sale that took place in Sonoma County on 07/01/[redacted]. 2. Hold Affinia Default Services responsible for manipulating recorded title documents, specifically missing a crucial re-recording that was fully reconveyed. 3. Urge the California State Bar to take disciplinary action against the two attorneys involved in the fraudulent trustee sale and improper eviction attempts.

Good afternoon, I'm Franchesca Nemeth. I wanted to discuss an Escrow check that was cashed with my late husband Jeffrey Nemeth's name on it. He passed away on May 2, [redacted], and the check was distributed in October [redacted]. I sent a fax to your company on December 6, [redacted], with a copy of his driver's license and death certificate including the date and cause of death. I am awaiting your response on how you intend to resolve this issue.

I'm Charles Weidinger, an insurance broker. I kindly request the premium payment for loan number [redacted]. The invoice was sent on December 19, [redacted], but I haven't received your payment yet. It's essential to receive this payment this week to prevent cancellation due to nonpayment. The insured parties are Fawzi and Elaine Kaddoura. Unfortunately, I have not received adequate assistance from your representatives, which has left me dissatisfied with the services provided by your company.