Sleepys.com Customer Service

Phone Number & Contact Info

Sleepys.com's Best Phone Number

866-753-3797
Toll-free·Calls Customer Service·Most popular Sleepys.com number
Q:

How do I talk to a live human at Sleepys.com?

A:Calling this Sleepys.com number should go right to a real human being
Q:

Does Sleepys.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-6pm EST. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sleepys.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Sleepys.com number should go right to a real human being
Below are some clips we've found from Sleepys.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Sleepies. A member of the Mattress Firm family of brands. To ensure the best customer experience, our calls may be monitored and recorded. All personal information collected during this call is being collected in pursuant to our privacy policy. A copy of which is available on our website at w w w dot mattress firm dot com."
Excerpt from a call with Sleepys.com
Thursday, January 11, 2024 11:33 PM
In fact, much of this information on this page is superfluous because this Sleepys.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Sleepys.com operates the call center for this 866-753-3797 phone number Mon-Fri 9am-6pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 36 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sleepys.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sleepys.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sleepys.com is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 36 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Sleepys.com

In summation, the best day to call Sleepys.com is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sleepys.com staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

More Sleepys.com Customer Service Contacts

There are of course other ways to contact Sleepys.com customer service besides the phone. Below we list the best ones, by medium.

Sleepys.com Customer Service Live Chat

sleepys.com - Customer Service
Click "Chat with us"
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Sleepys.com provides this option.

Sleepys.com Customer Help Desk / Web Support

sleepys.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Sleepys.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Sleepys.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sleepys.com agent. This phone number is Sleepys.com's best phone number because 216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-753-3797 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Sleepys.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Sleepys.com has 1 phone number. It's not always clear what is the best way to talk to Sleepys.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sleepys.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sleepys.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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