Sirius/XM Technical Support Phone Number

What It's Like to Call Sirius/XM Phone Number 800-998-7900

By Jeff Whelpley

Nov 30, 2023

Reasons consumers might call the Sirius XM 800-998-7900 customer service number include signing up for a new subscription, learning about pricing plans or getting help for a problem with the service. I called Sirius to find out about their pricing plans and if a customer can cancel the service anytime.

The automated voice welcomed me and offered an option to hear the information in Spanish. It also told me I was calling from a number that matches a Sirius XM account, which is true because when I purchased a vehicle several years ago, I had Sirius XM for a brief period. However, I did not keep the subscription because, at that time, I mostly listened to local and regional radio stations.

The automated system wanted to know if it should use the phone number on record to look up my information, and my response was “no.” I identified myself as a new customer and the voice asked me if I wanted to sign up for service, receive an activation signal, or get help with my radio. My reply was, “Ask a question.” Then the voice asked me to tell it my eight-character radio ID, say or enter my 12-digit ESN, say my 12-character wideband radio ID or say I don’t have it, which was my response. They offered a text message option, and I did not accept it.

The system asked me to hold on and said that it was transferring me, and after several seconds, it told me my call may be monitored or recorded for quality assurance. It then told me that my estimated wait time was ten minutes. The voice told me they were working hard to take care of all their customers, appreciated my patience and would be with me as soon as they could. Then, music played for about a minute, and the voice came back to tell me I could go to the website to send a signal to my radio, make a payment or manage my account. It also said I could listen to Sirius XM on my smartphone and other devices. The music resumed and after about five minutes, I decided that I would either call back or visit the website.

Unlike a human, automated systems are not flexible in how they react when a customer responds in a way that doesn't fit the script. Waiting and not getting to speak to an associate was disappointing. A callback option would have been nice. On a positive note, I Iearned that I can listen to Sirius XM on devices outside my car, which might be worth a try. I didn’t have to listen to a lengthy menu and press a lot of numbers only to eventually have to hold for an associate. However, I would have appreciated the opportunity to opt out of the music while waiting, as the sound quality was not good.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Sirius/XM's 800-998-7900 Technical Support Number

This Sirius/XM phone number is ranked #2 out of 6 because 82,086 Sirius/XM customers tried our tools and information and gave us feedback after they called. The reason customers call 800-998-7900 is to reach the Sirius/XM Technical Support department for problems like Cancel My Services, Change Services, Recover Account, Streaming or Download Trouble, Dispute a Charge. As far as we can tell, Sirius/XM has call center locations in Pennsylvania or Dominican Republic or Canada or Texas or Iowa or New York and you can call during their open hours 24 hours, 7 days. Sirius/XM has 6 phone numbers and 10 different ways to get customer help. We've compiled information about 800-998-7900 and ways to call or contact Sirius/XM with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Sirius/XM

Calling Sirius/XM at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-998-7900. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Sirius/XM Technical Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Sirius/XM Once on the phone with Sirius/XM's Technical Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Sirius/XM in General

While 800-998-7900 is Sirius/XM's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 866-635-5027 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Sirius/XM help by calling them, is that other customers give their customer support at this number a 52% score for their communication skills and a 77% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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