Shire Pharmaceuticals Customer Service

Phone Number & Contact Info

Shire Pharmaceuticals's Best Phone Number

Toll-free·Calls Customer Service·Most popular Shire Pharmaceuticals number

How do I talk to a live human at Shire Pharmaceuticals?

A:Press 1

Does Shire Pharmaceuticals offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Shire Pharmaceuticals phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Here is how our research team describes the way the Shire Pharmaceuticals phone system greets you: If you know your party's extension, press it at any time. For medical information or adverse events, press 1. For complaints, press 2. For wholesalers or retail pharmacies, press 3. For savings offers or coupons, press 4. For payments, press 5. For all other questions, press 1 or remain on the line.
Below are some clips we've found from Shire Pharmaceuticals's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Takeda Pharmaceuticals. Your call may be monitored or recorded for quality assurance. Please note that some of our prompts have changed. If you know your party's extension, you may dial it at any time.
For medical information on a Takeda product or to report an adverse event, please press option one.
To report a product quality complaint, regarding a Takeda product, please press two."
Excerpt from a call with Shire Pharmaceuticals
Monday, January 22, 2024 3:44 PM

What are the hours and when should I call?

Shire Pharmaceuticals operates the call center for this 800-828-2088 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 166 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shire Pharmaceuticals phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shire Pharmaceuticals staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Shire Pharmaceuticals is Friday. The most busy day to call is Monday. Again, this is based on a sample of 166 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Shire Pharmaceuticals

In summation, the best day to call Shire Pharmaceuticals is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Shire Pharmaceuticals staffs the call center well on Friday.

Why Customers Call Shire Pharmaceuticals

If you have time to do a bit of reading before you call Shire Pharmaceuticals, we recommend you read over some of our problem-specific articles.

What is the history of Shire Pharmaceuticals?

Shire Pharmaceuticals has a rich history spanning over three decades. It was founded in 1986 as a small startup in the United Kingdom. Initially focusing on the development of calcium-based treatments for patients with rare diseases, Shire expanded its medical portfolio over the years. By the 1990s, the company diversified its product offerings, including treatments in neuroscience and gastrointestinal therapy. In 2001, Shire moved its headquarters to Ireland and subsequently expanded globally. Rapid growth continued through mergers and acquisitions, enhancing its expertise in specialty pharmaceuticals. Notably, Shire acquired numerous companies, broadening its therapeutic areas to include rare diseases, human genetic therapies, ADHD, and other complex conditions. In 2019, Shire merged with Takeda Pharmaceutical Company, becoming a wholly-owned subsidiary, while maintaining its commitment to innovative healthcare solutions worldwide.

Are Shire Pharmaceuticals products available internationally?

Yes, Shire Pharmaceuticals products are available internationally. As a global biopharmaceutical company, Shire operates in numerous countries across the world. They have a strong international presence with offices, manufacturing facilities, and distribution networks established worldwide. Shire's commitment to serving patients globally means that their innovative medicines and treatments can be accessed by individuals in various regions. Whether it is for rare diseases, neuroscience, or gastrointestinal health, Shire aims to provide quality healthcare solutions to patients wherever they are. By leveraging their global infrastructure and extensive collaborations, Shire strives to improve the lives of patients internationally and ensure that their products are widely available to those who need them.

What products does Shire Pharmaceuticals offer?

Shire Pharmaceuticals offers a wide range of products in various therapeutic areas. Our portfolio includes innovative medicines and treatments for conditions such as attention-deficit/hyperactivity disorder (ADHD), rare diseases, gastrointestinal conditions, and ophthalmic disorders. Some of our well-known products include Adderall XR, a leading ADHD treatment, Vyvanse, another ADHD medication, as well as Lialda and Pentasa for inflammatory bowel disease management. Additionally, we provide treatments for genetic diseases like Hunter syndrome, Fabry disease, and hereditary angioedema. Our commitment extends to developing breakthrough treatments that improve patients' quality of life. For more information about our specific products and therapeutic areas, please visit the Products section on our website.

Top Shire Pharmaceuticals customer service problems

Click the link above to get answers to just about any Shire Pharmaceuticals customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Shire Pharmaceuticals's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shire Pharmaceuticals agent. This phone number is Shire Pharmaceuticals's best phone number because 996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-828-2088 include and other customer service issues. Rather than trying to call Shire Pharmaceuticals first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Shire Pharmaceuticals has 1 phone number. It's not always clear what is the best way to talk to Shire Pharmaceuticals representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Shire Pharmaceuticals. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shire Pharmaceuticals. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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