Scottish Hydro Customer Service

Phone Number & Contact Info

Scottish Hydro's Best Phone Number

0845 026 0655
Calls Customer Service·Most popular Scottish Hydro numberCall now

How do I talk to a live human at Scottish Hydro?

A:Press * twice

Does Scottish Hydro offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Scottish Hydro phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press * twice

What are the hours and when should I call?

Scottish Hydro operates the call center for this 0845 026 0655 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Scottish Hydro phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Scottish Hydro staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Scottish Hydro is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Scottish Hydro

In summation, the best day to call Scottish Hydro is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Scottish Hydro staffs the call center well on Friday.

Why Customers Call Scottish Hydro

If you have time to do a bit of reading before you call Scottish Hydro, we recommend you read over some of our problem-specific articles.

What is Scottish Hydro?

Scottish Hydro is a leading energy supplier in the United Kingdom, providing electricity and gas services to customers across Scotland. As part of the SSE Group, Scottish Hydro focuses on delivering sustainable energy solutions with a commitment to renewable resources. With a strong emphasis on customer satisfaction, Scottish Hydro offers various tariffs and packages tailored to individual needs, striving to ensure competitive pricing and excellent service. The company also promotes energy efficiency and provides helpful advice on reducing energy consumption. Scottish Hydro is actively involved in the local community and supports various initiatives aimed at supporting renewable energy projects and promoting a greener future. Overall, Scottish Hydro is a trusted energy provider, dedicated to delivering reliable and sustainable energy solutions to its customers in Scotland.

Where is Scottish Hydro located?

Scottish Hydro is located in Perth, Scotland. With its headquarters in Perth, the company has a strong presence in the region. Perth serves as the central hub for Scottish Hydro's operations, allowing them to efficiently manage and provide electricity and gas services across Scotland. The strategic location in Perth enables the company to serve both urban and rural customers, ensuring reliable energy supply to homes and businesses throughout the country. Scottish Hydro's local presence and commitment to the region contribute to its focus on delivering sustainable and clean energy solutions, supporting Scotland's renewable energy goals, and positively impacting the local economy.

What are the environmental initiatives of Scottish Hydro?

At Scottish Hydro, we are committed to a range of environmental initiatives as part of our dedication to a sustainable future. Firstly, we actively support renewable energy generation through projects like wind farms and hydroelectric power stations. We strive to reduce carbon emissions by investing in cleaner technologies and promoting energy efficiency among our customers. Additionally, we supply electricity from renewable sources to our customers and offer green tariffs that support further investment in renewable energy. We continuously work to protect and preserve the natural environment by minimizing the impact of our operations, promoting biodiversity, and supporting local communities. Our environmental initiatives remain at the core of our business as we aim to achieve a greener, healthier Scotland for generations to come.

Top Scottish Hydro customer service problems

Click the link above to get answers to just about any Scottish Hydro customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Scottish Hydro Customer Service Contacts

There are of course other ways to contact Scottish Hydro customer service besides the phone. Below we list the best ones, by medium.

Scottish Hydro Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Scottish Hydro customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Scottish Hydro's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Scottish Hydro agent. This phone number is Scottish Hydro's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0845 026 0655 include and other customer service issues. Rather than trying to call Scottish Hydro first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Scottish Hydro has 1 phone number. It's not always clear what is the best way to talk to Scottish Hydro representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Scottish Hydro. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Scottish Hydro. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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