Scotiabank Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Scotiabank?
Q:
Does Scotiabank offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Scotiabank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Scotiabank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 until transferred
Below are some clips we've found from Scotiabank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Otherwise, please enter your full card number using your keypad."
Excerpt from a call with Scotiabank
Friday, May 17, 2024 2:01 PM
They may ask you to say or enter information
"Welcome to Scotiabank.
To help us expedite your call, please key in or say your Scotia card or credit card number."
Excerpt from a call with Scotiabank
Monday, June 24, 2024 8:32 PM
What are the hours and when should I call?
Scotiabank operates the call center for this 800-472-6842 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 250 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Scotiabank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Scotiabank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Scotiabank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Scotiabank is Saturday. The most busy day to call is Monday, which averages 200% more phone calls by comparison. Again, this is based on a sample of 250 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Scotiabank
In summation, the best day to call Scotiabank is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Scotiabank staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Scotiabank
If you have time to do a bit of reading before you call Scotiabank, we recommend you read over some of our problem-specific articles.
What is the Scotiabank Rewards program?
The Scotiabank Rewards program is a loyalty program that allows Scotiabank customers to earn rewards and benefits on eligible purchases made with their Scotiabank credit cards. With the program, customers earn Scotia Rewards points on their everyday spending, which can be redeemed for a variety of options including travel, merchandise, gift cards, and more. Customers can earn rewards faster by utilizing the accelerated earning opportunities available through the program. The program also offers flexibility and convenience, allowing customers to easily track and manage their rewards online or through the Scotiabank mobile app. The Scotiabank Rewards program provides additional value to customers by enhancing their overall banking experience and providing them with exclusive perks and privileges.
What is the Scotiabank mortgage application process?
The Scotiabank mortgage application process is designed to simplify and expedite the home buying experience. To begin, you can start your application online or visit a Scotiabank branch. After providing necessary personal, financial, and property information, your application will be assessed by a mortgage specialist. They will assist you in choosing the right mortgage product and repayment options. If approved, you'll receive a firm commitment letter outlining your mortgage details. At this stage, you'll need to gather additional documentation, including a property appraisal and insurance. Once all conditions are met, your mortgage can be finalized, and funds will be disbursed. Throughout the process, Scotiabank's team of experts will be available to guide you and address any queries, ensuring a seamless mortgage journey.
How Do I Let Scotiabank That I'm Traveling?
When traveling, you want to make sure you can access your Scotiabank credit or debit card for the duration of your trip. Notifying Scotiabank can help safeguard your account from being flagged or frozen for suspicious activity. You can call Scotiabank's customer service line or go to a branch location to advise up pending travel plans to help make your trip less stressful.
Top Scotiabank customer service problems
Click the link above to get answers to just about any Scotiabank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Scotiabank, and their purpose. Are any of these similar to the reason you are trying to call?
Concerns about branch decorations: "I went to the bank today and there are eleven weird flags for transgender people, not even one Canadian flag."- From a call lasting 10m 55s , Jun 24, 2024 8:32 PM
Checking for Scotiabank account: "I want to check if there is an account linked to my Calgary number."- From a call lasting 12m 49s , Jun 6, 2024 3:13 PM
Close lost debit card: "My debit card was lost and used in Jamaica, I need it closed down immediately."- From a call lasting 30m 10s , May 21, 2024 1:03 AM
Closing lost debit card: "My debit card has been lost, and I would like to close down the account."- From a call lasting 7m 25s , May 21, 2024 12:50 AM
Report stolen card: "My Jamaican debit card has been stolen while I'm on vacation in the USA, and I need to close it down."- From a call lasting 8m 17s , May 19, 2024 11:09 AM
Report lost card: "I've been having a problem though, my card has been lost."- From a call lasting 4m 17s , May 19, 2024 11:03 AM
Opening account in Barbados: "Trying to open a savings account in Barbados without going through all the paperwork again."- From a call lasting 5m 45s , Apr 2, 2024 1:04 PM
Reporting fraudulent transactions: "I have no idea about these transactions on my credit card account."- From a call lasting 21m 13s , Jan 15, 2024 6:30 PM
More Scotiabank Customer Service Contacts
There are of course other ways to contact Scotiabank customer service besides the phone. Below we list the best ones, by medium.
Scotiabank Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Scotiabank will reply our your email.
Scotiabank Customer Help Desk / Web Support
As a last, sometimes only, resort- Scotiabank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Scotiabank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Scotiabank agent. This phone number is Scotiabank's best phone number because 3,480 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-472-6842 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Scotiabank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Scotiabank has 1 phone number. It's not always clear what is the best way to talk to Scotiabank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Scotiabank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Scotiabank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.