ScoreSense Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at ScoreSense?
Q:
Does ScoreSense offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 8am-5pm, Sun noon-6pm CST. The least busy day is Monday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ScoreSense below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ScoreSense phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4
Below are some clips we've found from ScoreSense's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Hi. Thank you for calling ScoreSense.
To securely locate your account, please enter your Social Security number."
Excerpt from a call with ScoreSense
Tuesday, June 18, 2024 6:06 PM
The first phone menu
"Hi. Thank you for calling ScoreSense.
To securely locate your account, please enter your Social Security number.
I'm sorry. I didn't catch that.
To securely locate your account, please enter your Social Security number.
If you wish to cancel your membership, please press one.
To speak with a credit expert, please press two."
Excerpt from a call with ScoreSense
Tuesday, June 18, 2024 6:06 PM
What are the hours and when should I call?
ScoreSense operates the call center for this 800-972-7204 phone number Mon-Fri 8am-8pm, Sat 8am-5pm, Sun noon-6pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 644 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the ScoreSense call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ScoreSense phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ScoreSense staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ScoreSense is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 644 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call ScoreSense
In summation, the best day to call ScoreSense is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ScoreSense staffs the call center well on Monday.
Why Customers Call ScoreSense
If you have time to do a bit of reading before you call ScoreSense, we recommend you read over some of our problem-specific articles.
Can I access ScoreSense on my mobile device?
Yes, ScoreSense is accessible on mobile devices. It offers a convenient mobile app for both iOS and Android platforms, allowing users to access their credit scores and reports on the go. The mobile app provides a user-friendly interface and a seamless experience for viewing and monitoring credit information. With ScoreSense on your mobile device, you can easily check your credit scores, review credit reports, receive credit alerts, and monitor any changes in your credit profile. Whether you are at home or on the move, ScoreSense grants you the flexibility to stay in control of your credit health and make informed financial decisions anytime, anywhere.
What is the cost of a ScoreSense subscription?
The cost of a ScoreSense subscription is $39.95 per month. This fee provides you with full access to your credit reports from all three major credit bureaus (Equifax, Experian, and TransUnion), credit scores, and comprehensive credit monitoring services. It also includes identity theft protection features such as dark web monitoring, social security number monitoring, and fraud alerts. Additionally, ScoreSense offers a 7-day trial period for only $1, allowing you to try out the services and determine if it meets your needs. Please note that this subscription price may be subject to change, and any updates will be communicated to existing and prospective members.
What is included in a ScoreSense membership?
A ScoreSense membership includes a variety of useful features and services to help individuals monitor and manage their credit. With a membership, users gain access to unlimited credit reports from all three major credit bureaus (Equifax, Experian, and TransUnion), as well as their credit scores. This allows members to stay on top of any changes in their credit profile and identify potential errors or fraudulent activity. Additionally, the membership also provides credit monitoring alerts, which notify users about any significant changes in their credit report, helping them detect identity theft or unauthorized transactions. ScoreSense members are also offered personalized assistance from their trained and knowledgeable customer support team, should they have any inquiries or require guidance regarding their credit.
Top ScoreSense customer service problems
Click the link above to get answers to just about any ScoreSense customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to ScoreSense, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with account access: "I can't get into my account; it says my account is full."- From a call lasting 11m 8s , Jun 28, 2024 6:34 PM
Cancellation request: "Yeah. I just need to cancel it out because this phone keep backing up, and I don't want it to go out."- From a call lasting 8m 2s , Jan 13, 2024 10:12 PM
Cancellation request: "I wanted to cancel my subscription."- From a call lasting 3m 49s , Jan 13, 2024 10:07 PM
More ScoreSense Customer Service Contacts
There are of course other ways to contact ScoreSense customer service besides the phone. Below we list the best ones, by medium.
ScoreSense Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and ScoreSense will reply our your email.
Conclusion and closing notes
This is ScoreSense's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ScoreSense agent. This phone number is ScoreSense's best phone number because 3,864 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-972-7204 include Check credit score, Fix credit score, Question, Complaint and other customer service issues. Rather than trying to call ScoreSense first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, ScoreSense has 1 phone number. It's not always clear what is the best way to talk to ScoreSense representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ScoreSense. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ScoreSense. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.