How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Safelite AutoGlass phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just wait on the line.
Here is how our research team describes the way the Safelite AutoGlass phone system greets you: If you're on a smartphone or near a computer, you can save time by visiting safelite.com and schedule or reschedule your appointment. How can I help you today? Please say one of the following options: get a quote for broken glass, schedule a new appointment, questions about an upcoming appointment, or questions about my completed service. You can say 'other.
Below are some clips we've found from Safelite AutoGlass's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Safe flight repairs. Safe flight replace.
Thank you for choosing Safelite Auto Glass.
If you're on a smartphone or near a computer, you can save time by visiting safe light dot com to get quotes and schedule or reschedule your appointment."
Excerpt from a call with Safelite AutoGlass
Tuesday, January 9, 2024 9:06 PM
They may ask your reason for calling (instead of a menu)
"It's like repairs.
Safe light replace. Thank you for choosing Safelite Auto Glass.
If you're on a smartphone or near a computer, you can save time by visiting Safelite dot com get quotes, and schedule or reschedule your appoint How can I help you today?"
Excerpt from a call with Safelite AutoGlass
Wednesday, March 20, 2024 7:38 PM
They may ask you to say or enter information
"It's like repairs. It's like replace.
Thank you for choosing Pace Lite Auto Glass.
If you're on a smartphone or near a computer, you can save time by visiting save how can I you can say quote for broken glass, schedule a new appointment, questions about upcoming appointment, or"
Excerpt from a call with Safelite AutoGlass
Friday, March 8, 2024 1:54 PM
What are the hours and when should I call?
Safelite AutoGlass operates the call center for this 877-664-8931 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,028 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Safelite AutoGlass phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Safelite AutoGlass staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Safelite AutoGlass is Sunday.The most busy day to call is Monday, which averages 644% more phone calls by comparison.Again, this is based on a sample of 1,028 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Safelite AutoGlass is Wednesday.
Why call this Safelite AutoGlass number?
Below is a sample of recent calls to Safelite AutoGlass, and their purpose. Are any of these similar to the reason you are trying to call?
Schedule glass replacement: "Yes, sir. I'm trying to get a back glass put in my vehicle that just got shattered."
- From a call lasting 10m 10s , Mar 26, 2024 6:15 PM
Windshield leaking: "The windshield that you replaced is leaking."
- From a call lasting 2m 13s , Mar 25, 2024 2:29 PM
Request for agent: "I need to speak with an agent."
- From a call lasting 1m 7s , Mar 25, 2024 2:12 PM
Requesting contact information: "Talk to us on that number."
- From a call lasting 2m 25s , Mar 25, 2024 1:27 PM
Schedule appointment, glass damage: "Hi. I'm calling to schedule an appointment for glass damage."
- From a call lasting 14m 39s , Mar 24, 2024 4:10 PM
Speaking with a representative: "I need to speak to a representative please."
- From a call lasting 3m 13s , Mar 23, 2024 1:32 PM
Speaking to representative: "I need to speak to a representative."
- From a call lasting 1m 18s , Mar 23, 2024 1:29 PM
Report driver: "I need to report one of your drivers for aggressive behavior on the road."
- From a call lasting 2m 3s , Mar 23, 2024 1:17 PM
Broken windshield repair request: "I have a broken windshield."
- From a call lasting 1m 49s , Mar 22, 2024 1:40 PM
Scheduling appointment: "I'd like to make an appointment."
- From a call lasting 1m 24s , Mar 20, 2024 7:38 PM
More Ways to Contact Safelite AutoGlass Customer Service
There are of course other ways to contact Safelite AutoGlass customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Safelite AutoGlass customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Safelite AutoGlass's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Safelite AutoGlass agent. This phone number is Safelite AutoGlass's best phone number because 3,426 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-664-8931 include Emergency Assistance, Change Registration, Refund, Request Service, Account Access and other customer service issues. Rather than trying to call Safelite AutoGlass first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Safelite AutoGlass has 2 phone numbers. It's not always clear what is the best way to talk to Safelite AutoGlass representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Safelite AutoGlass. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Safelite AutoGlass. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.