How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Safelite AutoGlass below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Safelite AutoGlass phone number to document the phone system.
Here is how our research team describes the way the Safelite AutoGlass phone system greets you: If you're on a smartphone or near a computer, you can save time by visiting safelite.com and schedule or reschedule your appointment. How can I help you today? Please say one of the following options: get a quote for broken glass, schedule a new appointment, questions about an upcoming appointment, or questions about my completed service. You can say 'other.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just wait on the line.
Below are some clips we've found from Safelite AutoGlass's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Safe flight repairs. Safe flight replace.
Thank you for choosing Safelite Auto Glass.
If you're on a smartphone or near a computer, you can save time by visiting safe light dot com to get quotes and schedule or reschedule your appointment."
Excerpt from a call with Safelite AutoGlass
Tuesday, January 9, 2024 9:06 PM
They may ask your reason for calling (instead of a menu)
"They can repair seats, like, replace Thank you for choosing Safelite Auto Glass.
If you're on a smartphone or near a computer, you can save time by visiting Safelite dot com to get quotes and schedule or reschedule your appointment.
How can I help you today? Please say one of the following options."
Excerpt from a call with Safelite AutoGlass
Thursday, May 23, 2024 8:49 PM
They may ask you to say or enter information
"They like repairs. They like replace.
Thank you for choosing Safelite Auto Glass.
If you're on a smart phone or near a computer, you can save time by visiting safe light dot com to get quotes and schedule or reschedule your appointment.
You can say quote for broken glass, schedule a new appointment, questions about upcoming appointment, or questions about my completed service."
Excerpt from a call with Safelite AutoGlass
Thursday, May 9, 2024 10:29 PM
The first phone menu
"It's like repairs. It's like replace.
Thank you for choosing Safelite Auto Glass.
If you're on a smartphone or near a computer, you can save time by visiting Safelite dot com to get quotes and schedule or reschedule your appointment.
How can I help you today? Please say one.
You can say to get a quote on a broken glass or windshield, press one.
To schedule a new appointment, press two.
For questions about an existing appointment, press three.
For concerns about completed service, press four."
Excerpt from a call with Safelite AutoGlass
Saturday, June 15, 2024 7:54 PM
What are the hours and when should I call?
Safelite AutoGlass operates the call center for this 877-664-8931 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 2,004 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Safelite AutoGlass call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Safelite AutoGlass phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Safelite AutoGlass staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Safelite AutoGlass is Sunday.The most busy day to call is Monday, which averages 679% more phone calls by comparison.Again, this is based on a sample of 2,004 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday, which is 3538% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Safelite AutoGlass is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Safelite AutoGlass staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Safelite AutoGlass
If you have time to do a bit of reading before you call Safelite AutoGlass, we recommend you read over some of our problem-specific articles.
Safelite AutoGlass provides a lifetime warranty on windshield replacements we perform. This means that as long as you own the vehicle, we guarantee the quality and workmanship of our installations. Our warranty covers any defects in the materials used and the installation process. It also involves protection against leaks, air noise, and other potential manufacturing issues. In case of any problems, simply contact us, and we will promptly assess and rectify the situation. We strive for customer satisfaction and aim to ensure that you are completely content with your Safelite windshield replacement. Trust us to deliver reliable and durable solutions, backed by our comprehensive lifetime warranty.
Yes, Safelite AutoGlass specializes in repairing chips in windshields. Our trained technicians are skilled in fixing various types of chips, such as bullseye, star, and combination breaks. Through our advanced repair techniques, we aim to restore the structural integrity of your windshield, prevent further damage, and enhance visibility. However, the size, location, and severity of the chip will determine if it can be repaired. In many cases, if the damage is smaller than a quarter and not in the driver's line of sight, a repair can be successfully performed. At Safelite, we prioritize customer satisfaction and prioritize repairs over replacements whenever possible to save you time and money.
Yes, Safelite can replace a windshield on a rainy day. Our skilled technicians are equipped with tools and materials that allow them to safely and efficiently replace windshields even in inclement weather conditions. Rainy days may slightly impact the installation process, but our technicians take necessary precautions to ensure a successful windshield replacement. They will clean and prepare the windshield and vehicle, ensuring all surfaces are dry before applying the adhesive. Safelite uses industry-leading techniques and high-quality materials to provide a reliable and secure windshield replacement, regardless of the weather conditions. However, if the rain is severe or poses a safety risk, we may reschedule the appointment to ensure the well-being of our technicians.
Click the link above to get answers to just about any Safelite AutoGlass customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Safelite AutoGlass, and their purpose. Are any of these similar to the reason you are trying to call?
Report broken windshield: "I have a broken windshield."
- From a call lasting 48s , Dec 10, 2024 2:04 PM
Request for glass quote: "Quote for broken glass."
- From a call lasting 1m 33s , Dec 6, 2024 2:51 PM
Billing inquiry: "I have a billing question."
- From a call lasting 2m 11s , Nov 21, 2024 8:59 PM
Schedule new appointment: "I just need to schedule an appointment now."
- From a call lasting 9m 39s , Nov 19, 2024 7:01 PM
Information about why customers call Safelite AutoGlass is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Safelite AutoGlass customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Safelite AutoGlass's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Safelite AutoGlass agent. This phone number is Safelite AutoGlass's best phone number because 3,426 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-664-8931 include Emergency Assistance, Change Registration, Refund, Request Service, Account Access and other customer service issues. Rather than trying to call Safelite AutoGlass first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Safelite AutoGlass has 2 phone numbers. It's not always clear what is the best way to talk to Safelite AutoGlass representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Safelite AutoGlass. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Safelite AutoGlass. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.