STC Customer Service

Phone Number & Contact Info

STC's Best Phone Number

Calls Customer Service·Most popular STC number

How do I talk to a live human at STC?

A:Press 1; then press 0

Does STC offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

STC Customer Phone Numbers

Customer Service

24 hours, 7 days · Direct to Customer care ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this STC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1; then press 0

What are the hours and when should I call?

STC operates the call center for this 902 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 2,392 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this STC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like STC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call STC is Friday. The most busy day to call is Monday. Again, this is based on a sample of 2,392 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call STC

In summation, the best day to call STC is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that STC staffs the call center well on Friday.

Why Customers Call STC

If you have time to do a bit of reading before you call STC, we recommend you read over some of our problem-specific articles.

What is STC?

STC, or Speech-to-Text Captioning, is a cutting-edge technology developed by OpenAI. Powered by deep learning models, STC enables real-time transcription of spoken language into written text. It functions as an automatic speech recognition (ASR) system, effectively converting audio data into readable captions. STC is a pioneering tool with wide-ranging applications, including improving accessibility for individuals with hearing impairments, facilitating language translation, content indexing, and transcription services. With its high accuracy and speed, STC has the potential to revolutionize various industries, such as media, education, customer support, and more. STC is continually evolving and being refined through advanced AI techniques, ensuring its reliability and adaptability in an increasingly diverse and inclusive world.

What is the coverage area of STC?

STC provides coverage across the Kingdom of Saudi Arabia, offering its services to customers throughout the country. With a wide-ranging network, STC ensures extensive coverage in cities, towns, and rural areas, connecting people from various regions. Whether you are in the bustling city of Riyadh, the coastal city of Jeddah, or the historical city of Medina, STC strives to deliver reliable coverage. Its network infrastructure reaches numerous provinces, including Makkah, Eastern Province, Asir, Northern Borders Region, and more. STC's commitment to expanding coverage extends beyond urban centers, aiming to bridge the digital divide and connect communities in remote and underserved areas. The comprehensive coverage area provided by STC is designed to serve the diverse needs of its customers across Saudi Arabia.

What are the payment options available on STC?

STC offers various payment options to ensure convenience for its customers. Firstly, customers can settle their bills through the MySTC mobile app, allowing secure and quick payments through credit or debit cards. Alternatively, customers can utilize the online payment portal on STC's website, enabling them to pay their bills from anywhere, anytime. Another option is the SADAD payment network, which allows customers to pay their bills through SADAD kiosks located across the Kingdom. Moreover, STC's extensive retail network provides customers the flexibility to make payments at any STC branch, ensuring accessibility for all. Lastly, customers can also settle their bills through bank transfers or electronic payment channels. With these diverse payment options, STC aims to offer ease and flexibility to its customers while ensuring a seamless payment experience.

Top STC customer service problems

Click the link above to get answers to just about any STC customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More STC Customer Service Contacts

There are of course other ways to contact STC customer service besides the phone. Below we list the best ones, by medium.

STC Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and STC will reply our your email.

STC Customer Help Desk / Web Support

stc.org - Customer Service
Online customer service support
As a last, sometimes only, resort- STC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is STC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a STC agent. This phone number is STC's best phone number because 14,352 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 902 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call STC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, STC has 2 phone numbers. It's not always clear what is the best way to talk to STC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for STC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like STC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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