A:Calling this SEFCU number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at SEFCU for you.
Q:
Does SEFCU offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-6pm, Sat 8am-2pm EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for SEFCU below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this SEFCU phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this SEFCU number should go right to a real human being
Below are some clips we've found from SEFCU's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for choosing Broadview Federal Credit Union as your financial partner.
If you know your party's extension, please dial it now."
Excerpt from a call with SEFCU
Wednesday, June 26, 2024 8:13 PM
The first phone menu
"Thank you for banking with Broadview.
As always, this call will be monitored for quality assurance.
Let's help you get to the right place. Please choose one of the following options.
To apply for a loan, check on an application, or make payment, press five.
If you know your party's extension, press six.
For more information on military act benefits, press seven.
For your account balance, recent deposits, and withdrawals, or to transfer money between your accounts, press one.
For help with your debit or credit card, press two."
Excerpt from a call with SEFCU
Monday, October 21, 2024 3:37 PM
In fact, much of this information on this page is superfluous because this SEFCU phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
SEFCU operates the call center for this 800-727-3328 phone number Mon-Fri 8am-6pm, Sat 8am-2pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 115 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the SEFCU call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SEFCU phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SEFCU staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SEFCU is Saturday.The most busy day to call is Monday, which averages 650% more phone calls by comparison.Again, this is based on a sample of 115 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call SEFCU is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that SEFCU staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call SEFCU
If you have time to do a bit of reading before you call SEFCU, we recommend you read over some of our problem-specific articles.
SEFCU offers a wide range of accounts to cater to varying financial needs. Customers can choose from checking accounts, savings accounts, money market accounts, certificates of deposit (CDs), and health savings accounts (HSAs). The checking accounts include options like Free Checking, Premier Checking, and Student Advantage Checking, each designed with specific benefits and features. Savings accounts offer competitive interest rates and convenient access to funds, while money market accounts provide higher interest rates for customers seeking better returns on their balance. SEFCU also offers CDs with different terms and rates for those planning long-term savings. Additionally, the institution provides HSAs for individuals looking to save for medical expenses with tax advantages. With these diverse account options, SEFCU ensures there is a suitable account for everyone's financial management requirements.
SEFCU offers a range of accounts to cater to different banking needs, each with its unique fees and charges. While the specific fees and charges may vary depending on the account type and services chosen, we strive to maintain competitive and reasonable rates. Customers can refer to the account disclosure booklet, available on our website or through our branch network, for comprehensive details on associated fees. It covers common transactions like withdrawals, transfers, and balance inquiries, as well as additional services such as overdraft protection, check ordering, and wire transfers. SEFCU remains committed to transparency, ensuring our members are well-informed about any charges they may encounter, while providing exceptional service and value for their banking needs.
SEFCU's mobile app offers numerous benefits for its users. Firstly, it provides convenient access to banking services 24/7, allowing customers to manage their accounts anytime, anywhere. The app features a user-friendly interface, ensuring a seamless and intuitive banking experience. Users can easily view account balances, transaction history, and transfer funds between accounts with just a few taps. SEFCU's mobile app also enables customers to deposit checks remotely using their phone's camera, saving them time and hassle. Additionally, the app provides real-time alerts and notifications to keep users informed about account activity and potential fraud. Overall, SEFCU's mobile app empowers customers with convenient, secure, and efficient banking solutions at their fingertips.
Click the link above to get answers to just about any SEFCU customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to SEFCU, and their purpose. Are any of these similar to the reason you are trying to call?
Discuss overdraft charge: "And I'd just like to discuss overdraft charge on my account."
- From a call lasting 1m 57s , Oct 21, 2024 3:37 PM
Concern about CD account: "I had gone in there and told them that I didn't wanna roll it over."
- From a call lasting 7m 33s , Jun 26, 2024 8:13 PM
CD renewal query: "I went to the bank in Malta and asked her to make a note of it that I didn't want it renewed."
- From a call lasting 17m 15s , Jun 26, 2024 7:55 PM
Concerns about unauthorized withdrawals: "I don't want nobody touching our money."
- From a call lasting 8m 38s , Jun 26, 2024 5:22 PM
Conclusion and closing notes
This is SEFCU's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SEFCU agent. This phone number is SEFCU's best phone number because 1,440 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-727-3328 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call SEFCU first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, SEFCU has 1 phone number. It's not always clear what is the best way to talk to SEFCU representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for SEFCU. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SEFCU. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.