Rogers Telephone Customer Service

Phone Number & Contact Info

Rogers Telephone's Best Phone Number

888-764-3771
Toll-free·Calls Customer Service·Most popular Rogers Telephone number
Q:

How do I talk to a live human at Rogers Telephone?

A:Press 1 for English, then press the star button, next press 0.
Q:

Does Rogers Telephone offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 21 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Rogers Telephone phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then press the star button, next press 0.
Here is how our research team describes the way the Rogers Telephone phone system greets you: Please enter your phone number, then press pound. If you are new to Rogers, press star.
Below are some clips we've found from Rogers Telephone's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Welcome to Rogers. For English, press one. Please enter your phone number then press pound. If new to Rogers, press star."
Excerpt from a call with Rogers Telephone
Wednesday, February 21, 2024 7:53 PM

What are the hours and when should I call?

Rogers Telephone operates the call center for this 888-764-3771 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 101 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rogers Telephone phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rogers Telephone staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Rogers Telephone is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 101 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Rogers Telephone

In summation, the best day to call Rogers Telephone is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Rogers Telephone staffs the call center well on Wednesday.

Why Customers Call Rogers Telephone

If you have time to do a bit of reading before you call Rogers Telephone, we recommend you read over some of our problem-specific articles.

What is the warranty policy for Rogers telephones?

The warranty policy for Rogers telephones ensures complete customer satisfaction. Rogers offers a standard one-year warranty on all their telephones, protecting against manufacturing defects and faults. Should any issues arise during this period, customers can bring their phones to any Rogers store or authorized service center for repair or replacement, free of charge. However, the warranty does not cover damages caused by accidents, misuse, or unauthorized modifications. Customers are advised to keep their original purchase receipts as proof of warranty coverage. Rogers also provides the option to purchase extended warranty plans for additional protection beyond the initial one-year period. This comprehensive warranty policy reaffirms Rogers' commitment to delivering high-quality telephones and excellent customer service.

What is the coverage area for Rogers telephone service?

The coverage area for Rogers telephone service encompasses a vast network that spans across Canada. As one of the largest telecommunications providers in the country, Rogers offers extensive coverage in urban areas, rural regions, and major highways, ensuring connectivity in various locations. Our network reaches numerous cities, towns, and communities, providing reliable service to millions of Canadians. From densely populated urban centers to remote areas, Rogers strives to deliver consistent coverage and a seamless communication experience for its customers. With ongoing network expansion and technological advancements, we are continuously working towards enhancing coverage and ensuring connectivity in even the most remote corners of the country. Rest assured, wherever you go within Canada, you can rely on Rogers to keep you connected.

Can I use my Rogers telephone while traveling internationally?

Yes, you can use your Rogers telephone while traveling internationally. Rogers offers international roaming services that allow you to make and receive calls, send texts, and use data in over 200 countries. Before traveling, you will need to ensure that your phone is compatible with the networks in your destination country. Rogers offers various roaming plans that cater to different needs and budgets, including pay-per-use rates and travel packs with discounted rates for calls, texts, and data usage. To avoid any unexpected charges, it is advisable to check the rates and options available for the country you plan to visit and to contact Rogers customer service for personalized assistance. Stay connected and enjoy seamless communication during your international travels with Rogers telephone.

Top Rogers Telephone customer service problems

Click the link above to get answers to just about any Rogers Telephone customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Rogers Telephone Customer Service Contacts

There are of course other ways to contact Rogers Telephone customer service besides the phone. Below we list the best ones, by medium.

Rogers Telephone Customer Help Desk / Web Support

rogers.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Rogers Telephone customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Rogers Telephone's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rogers Telephone agent. This phone number is Rogers Telephone's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-764-3771 include and other customer service issues. Rather than trying to call Rogers Telephone first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Rogers Telephone has 1 phone number. It's not always clear what is the best way to talk to Rogers Telephone representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Rogers Telephone. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rogers Telephone. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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