Restoration Hardware Customer Service

Phone Number & Contact Info

Restoration Hardware's Best Phone Number

800-762-1005
Toll-free·Calls Customer Service·Most popular Restoration Hardware number
Q:

How do I talk to a live human at Restoration Hardware?

A:Press 1 or 2, then wait on the line until transferred to a representative.
Q:

Does Restoration Hardware offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 6am-8pm, Sat 6am-6pm, Sun 7am-6pm PST. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 44 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

Restoration Hardware Customer Phone Numbers

Website Assistance

800-910-9836
Toll-free · 24 hours, 7 days · Calling this Restoration Hardware number should go right to a real human being ·

Corporate Offices

877-747-4671
Toll-free · 24 hours, 7 days · Press 1 or 2, then wait on the line until transferred to a representative. · Schedule an order delivery, press 1. Card balances, press 2. For all other inquiries, press 3, or you may dial an extension now.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Restoration Hardware phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 or 2, then wait on the line until transferred to a representative.
Here is how our research team describes the way the Restoration Hardware phone system greets you: Schedule an order delivery, press 1. Card balances, press 2. For all other inquiries, press 3, or you may dial an extension now.
Below are some clips we've found from Restoration Hardware's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling RH. In order to ensure quality, this call will be recorded. To schedule or inquire about an upcoming delivery of your order, please press one. For RH gift card balances, please press two."
Excerpt from a call with Restoration Hardware
Tuesday, January 2, 2024 8:36 PM

The first phone menu

"Thank you for calling RH. In order to ensure quality, this call will be recorded.
To schedule or inquire about an upcoming delivery of your order, please press one.
For RH gift card balances, please press two."
Excerpt from a call with Restoration Hardware
Saturday, June 8, 2024 3:26 PM

What are the hours and when should I call?

Restoration Hardware operates the call center for this 800-762-1005 phone number Mon-Fri 6am-8pm, Sat 6am-6pm, Sun 7am-6pm PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 79 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Restoration Hardware phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Restoration Hardware staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Restoration Hardware is Sunday. The most busy day to call is Tuesday, which averages 200% more phone calls by comparison. Again, this is based on a sample of 79 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Restoration Hardware

In summation, the best day to call Restoration Hardware is Wednesday.

Why Customers Call Restoration Hardware

If you have time to do a bit of reading before you call Restoration Hardware, we recommend you read over some of our problem-specific articles.

What is Restoration Hardware known for?

Restoration Hardware is renowned for its exceptional collection of high-quality home furnishings and decor that exude timeless elegance and unparalleled craftsmanship. The brand is known for its meticulous attention to detail, using premium materials and techniques to create furnishings that last for generations. Restoration Hardware offers a diverse range of products, including furniture pieces, lighting fixtures, textiles, bathware, and accessories, all inspired by classic design aesthetics. With a commitment to authenticity and rigorous sourcing, they prioritize sustainable materials, contributing to a more eco-friendly approach. Restoration Hardware's commitment to excellence extends beyond their products to provide an exceptional shopping experience, offering personalized customer service, expert design consultations, and an inspiring retail environment. For those seeking a sophisticated and refined home aesthetic, Restoration Hardware continues to be the ultimate destination.

Where are Restoration Hardware products sold?

Restoration Hardware products are available for purchase through various channels. Customers can find our products at our physical retail locations across the United States and Canada, where they can experience our curated collections in person. Additionally, our products can be conveniently purchased through our online store, providing customers with the flexibility to shop from the comfort of their homes. We also offer catalogs that showcase our wide range of products, allowing customers to browse and order directly from the catalog. Furthermore, we have dedicated Trade professionals who can assist with project needs and purchases. Our goal is to ensure accessibility and convenience for customers, offering multiple avenues to bring Restoration Hardware products into their homes.

What is the return policy for Restoration Hardware?

Restoration Hardware offers a flexible return policy to ensure customer satisfaction. Within 30 days of purchase, customers can return eligible products for a full refund or store credit, excluding shipping fees. This policy applies to both online and in-store purchases, maximizing convenience for all customers. Products must be in unused and original condition, accompanied by the receipt or order confirmation. Restoration Hardware offers a simplified return process by providing pre-paid return labels for online orders. However, certain items like clearance items, final sale products, custom-made furniture, and gift cards are non-returnable. Customers with proof of purchase beyond the 30-day return window may be eligible for a merchandise credit. Restoration Hardware strives to offer a hassle-free return policy, ensuring an enjoyable shopping experience for all.

Top Restoration Hardware customer service problems

Click the link above to get answers to just about any Restoration Hardware customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Restoration Hardware, and their purpose. Are any of these similar to the reason you are trying to call?
Quality issue with outdoor furniture: "I had problem with spotting on my black metal outdoor table and chairs, despite following advice from customer service."
- From a call lasting 9m 32s , Jun 8, 2024 3:26 PM
Assistance with mattress selection: "I ordered the Low Pro for the top bunk, but what am I getting for the bottom bunk?"
- From a call lasting 7m 13s , Jan 2, 2024 8:36 PM

More Restoration Hardware Customer Service Contacts

There are of course other ways to contact Restoration Hardware customer service besides the phone. Below we list the best ones, by medium.

Restoration Hardware Customer Service Live Chat

rh.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Restoration Hardware provides this option.

Restoration Hardware Customer Help Desk / Web Support

rh.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Restoration Hardware customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Restoration Hardware's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Restoration Hardware agent. This phone number is Restoration Hardware's best phone number because 2,538 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-762-1005 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Restoration Hardware first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Restoration Hardware has 3 phone numbers. It's not always clear what is the best way to talk to Restoration Hardware representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Restoration Hardware. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Restoration Hardware. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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