Restoration Hardware Customer Service Issues

Hello, I'm seeking help with the following two matters: 1. I need guidance on removing and relocating a towel rack in my bathroom. Could you please provide instructions on how to detach the towel rack from the wall, specifically how to remove the bracket? 2. I am in search of a small screw for the toilet paper holder that fits into your brackets. Can you advise me on where to find one? Since these are your products, I'm turning to you for guidance. If I had the solution, I wouldn't be reaching out for help. I noticed a mention on this forum that a member of your team will contact me for assistance. I'm hopeful that speaking with someone directly will allow me to explain my situation more clearly. If there is any confusion, please feel free to contact me. Thank you.

Subject: Concerns about Recent Visit to West Palm Beach Store Dear COO and Chairman, I am writing to share our recent experience at your West Palm Beach, FL Store. As long-time members and loyal customers of RH, we were disappointed by several aspects of our visit that I believe need your attention: 1) The reception we received was polite but not overly welcoming, and the wait time to have our questions addressed was excessive. The decision to charge $8 for parking while shopping for $20K worth of merchandise felt unreasonable. It would be beneficial to consider implementing parking validation with a purchase. 2) Our attempt to enjoy a glass of wine on the 4th floor was marred by the lack of seating available. Despite the restaurant having many open tables, we were directed to stand at the service area to procure our drinks. This felt unaccommodating and contradicted the overall experience we expected. 3) Upon meeting with a designer, we found the service lacking enthusiasm and the advertised furniture we were interested in was no longer available, despite it being listed on your website. Overall, our visit felt lackluster and disappointing, resulting in us taking our business elsewhere where we purchased $23,[redacted] worth of furniture. As concerned shareholders, these experiences are troubling, especially in a challenging market environment. I wanted to bring these issues to your attention in the hope of improving future customer experiences at your stores. Thank you for considering our feedback. Sincerely, [Initials]