Red Envelope Customer Service

Phone Number & Contact Info

Red Envelope's Best Phone Number

Toll-free·Calls Customer Service·Most popular Red Envelope number

How do I talk to a live human at Red Envelope?

A:Press 0

Does Red Envelope offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat-Sun 11am-8pm EST. The least busy day is Thursday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Red Envelope phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

Red Envelope operates the call center for this 877-733-3683 phone number Mon-Fri 9am-9pm, Sat-Sun 11am-8pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 12 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Red Envelope phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Red Envelope staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Red Envelope is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 12 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Red Envelope

In summation, the best day to call Red Envelope is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Red Envelope staffs the call center well on Thursday.

Why Customers Call Red Envelope

If you have time to do a bit of reading before you call Red Envelope, we recommend you read over some of our problem-specific articles.

What is the return policy for Red Envelope?

Red Envelope offers a hassle-free return policy for customer satisfaction. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. All items must be in their original condition, unused, and with all tags and packaging intact. Personalized or customized products cannot be returned unless they are damaged or defective. To initiate a return, simply contact our customer service team who will guide you through the process. Please ensure to include your order number and reason for return. Once your returned item is received and inspected, a refund will be issued to your original payment method. Red Envelope values your happiness and strives to make your shopping experience enjoyable.

Can I personalize my Red Envelope?

Yes, you can personalize your Red Envelope. At Red Envelope, we understand the importance of adding a personal touch to your gifts. We offer a variety of options for personalization to make your Red Envelope truly special. You can add customized names, initials, or monograms to selected products. Additionally, we provide personalized messages and gift-wrapping services to create a unique experience for your loved ones. Whether it's for a birthday, anniversary, or any special occasion, personalization adds an extra layer of thoughtfulness to your gift. Customize your Red Envelope today and make it a heartfelt surprise your recipient will cherish forever.

What payment methods are accepted on Red Envelope?

Red Envelope accepts various payment methods to provide convenience and flexibility to its customers. Currently, we accept payments through major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments made through PayPal for a secure and seamless checkout experience. Our website is equipped with advanced encryption technology to ensure the safety of our customers' payment information. Please note that we do not accept cash, checks, or money orders as forms of payment. By offering multiple payment options, we aim to accommodate our diverse customer base and make the shopping experience as smooth as possible.

Top Red Envelope customer service problems

Click the link above to get answers to just about any Red Envelope customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Red Envelope Customer Service Contacts

There are of course other ways to contact Red Envelope customer service besides the phone. Below we list the best ones, by medium.

Red Envelope Customer Help Desk / Web Support - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Red Envelope customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Red Envelope's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Red Envelope agent. This phone number is Red Envelope's best phone number because 72 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-733-3683 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Red Envelope first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Red Envelope has 1 phone number. It's not always clear what is the best way to talk to Red Envelope representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Red Envelope. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Red Envelope. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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