Does Prudential Financial offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm EST.The least busy day is Wednesday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Prudential Financial below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Prudential Financial phone number to document the phone system.
Here is how our research team describes the way the Prudential Financial phone system greets you: Before we proceed, are you a financial professional? Say yes or no.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "No" to the first question, then press 0.
Below are some clips we've found from Prudential Financial's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Prudential. Your call may be recorded monitored, or analyzed to improve our customer service and for quality assurance, security, or training purposes.
We may use AI to provide you exceptional service."
Excerpt from a call with Prudential Financial
Friday, March 21, 2025 2:53 PM
What are the hours and when should I call?
Prudential Financial operates the call center for this 800-778-2255 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 119 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Prudential Financial at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Prudential Financial phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Prudential Financial staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Prudential Financial is Wednesday.The most busy day to call is Monday, which averages 150% more phone calls by comparison.Again, this is based on a sample of 119 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Prudential Financial is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Prudential Financial staffs the call center well on Wednesday.
Why Customers Call Prudential Financial
If you have time to do a bit of reading before you call Prudential Financial, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Prudential Financial customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Prudential Financial, and their purpose. Are any of these similar to the reason you are trying to call?
Account information inquiry: "I logged in to the site and it doesn't show any tax information."
- From a call lasting 4m 45s , Mar 25, 2025 10:10 PM
Cash out insurance policy: "I'm wondering how I go about cashing them out."
- From a call lasting 13m 19s , Mar 21, 2025 2:53 PM
Inquiring about retirement status: "I am just calling to find out if I'm actually going in retirement, like, soon."
- From a call lasting 16m 31s , Dec 30, 2024 5:43 PM
Request for stock receipt: "I just need to get a receipt for a stock sale I made."
- From a call lasting 2m 32s , Aug 9, 2024 2:10 PM
Information about why customers call Prudential Financial is extracted from issues that customers have reported to GetHuman.
This is Prudential Financial's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Prudential Financial agent. This phone number is Prudential Financial's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-778-2255 include Get financial advice and other customer service issues. Rather than trying to call Prudential Financial first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Prudential Financial has 1 phone number. It's not always clear what is the best way to talk to Prudential Financial representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Prudential Financial. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Prudential Financial. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.