Principal Life Customer Service

Phone Number & Contact Info

Principal Life's Best Phone Number

800-247-4695
Toll-free·Calls Dental Claims·Most popular Principal Life number
Q:

How do I talk to a live human at Principal Life?

A:Must choose an option 1-4.
Q:

Does Principal Life offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Principal Life phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-4.
Here is how our research team describes the way the Principal Life phone system greets you: To reach an extension, press 1. If you are a provider of service, press 2. If you are a member calling about dental or vision, press 3. If you need assistance logging into principal.com, press 4.
Below are some clips we've found from Principal Life's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Principal. Our offices are currently closed due to the holiday. However, you can remain on the line for self service options. This call may be monitored or recorded.
To reach an extension, press one.
If you are a provider of service, press two."
Excerpt from a call with Principal Life
Monday, January 15, 2024 3:27 PM

What are the hours and when should I call?

Principal Life operates the call center for this 800-247-4695 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Principal Life phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Principal Life staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Principal Life is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Principal Life

In summation, the best day to call Principal Life is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Principal Life staffs the call center well on Thursday.

Why Customers Call Principal Life

If you have time to do a bit of reading before you call Principal Life, we recommend you read over some of our problem-specific articles.

What is Principal Life?

Principal Life is a leading financial services company specializing in insurance and retirement solutions. With a long-standing history dating back over 140 years, Principal Life has developed a reputation for its industry expertise and commitment to helping individuals and businesses achieve financial security. Through their diverse range of products and services, Principal Life offers life insurance, disability income insurance, annuities, and retirement planning solutions. They strive to empower their customers with knowledge and guidance to make informed decisions that align with their unique financial goals and aspirations. With a strong focus on personalized service and trustworthy advice, Principal Life aims to be a trusted partner in helping individuals and businesses plan for a secure future.

What are the different insurance products offered by Principal Life?

Principal Life offers a wide range of insurance products to meet the diverse needs of individuals and businesses. These include life insurance, disability insurance, dental insurance, vision insurance, and accident insurance. For life insurance, Principal Life provides term life insurance, universal life insurance, and indexed universal life insurance options. Their disability insurance policies are designed to provide income protection in the event of illness or injury. Dental insurance plans offered by Principal Life cover routine check-ups, cleanings, and major dental work. The vision insurance plans cater to individuals and families, offering coverage for eye exams, glasses, and contact lenses. Accident insurance policies are designed to provide financial support in the event of an accident, covering medical expenses and other related costs. With this wide range of insurance products, Principal Life aims to provide comprehensive coverage and financial security to their customers.

Can I cancel my policy with Principal Life?

Yes, you can cancel your policy with Principal Life. If you decide to cancel, you will need to contact the company directly either by phone or through their online customer portal. They will guide you through the cancellation process and provide any required paperwork or forms. Keep in mind that canceling a policy may have financial implications, such as the loss of any premium payments already made or potential penalties. It is recommended to carefully review your policy terms and conditions before proceeding with cancellation. Additionally, if you have any outstanding loans or debts against the policy, there may be additional considerations to discuss with Principal Life.

Top Principal Life customer service problems

Click the link above to get answers to just about any Principal Life customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Principal Life's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Principal Life agent. This phone number is Principal Life's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-247-4695 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Principal Life first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Principal Life has 1 phone number. It's not always clear what is the best way to talk to Principal Life representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Principal Life. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Principal Life. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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