Priceline Reservations

Phone Number & Getting a Rep

Priceline Reservations number

800-657-9168
Toll-free·Calls Reservations·See main phone number & contact info
Q:

How do I talk to a human at this Priceline number?

A:Enter Priceline request number if you are calling about an existing or prior purchase request
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Priceline Reservations?

A:The average hold time is 13 minutes. The longest hold times are on Friday, and the shortest are on Tuesday.

All Priceline customer service contact information

This is the #2 most popular Priceline phone number out of 6. Click above to go back to the main customer service number and other contact information, including Priceline email addresses, twitter handles, and live chat options.

More Priceline Customer Phone Numbers

Customer Service

877-477-5807
Main phone number · Toll-free · 24 hours, 7 days · Press 1 then 1 then enter the phone number associated with your reservation ·

Technical Support

877-477-7441
Toll-free · 24 hours, 7 days · Requires itinerary number and phone number to get through ·

Corporate Offices

203-299-8000
24 hours, 7 days · Press 2 for customer service ·

Antigua and Barbuda Customer Service

800-774-2354
Toll-free · 24 hours, 7 days · Requires itinerary number and phone number to get through ·

International Customer Service

800 774 23546
24 hours, 7 days · Calling this Priceline number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Priceline phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Enter Priceline request number if you are calling about an existing or prior purchase request
Below are some clips we've found from Priceline's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Hi. Thanks for calling Priceline. I didn't find a trip associated with your phone number. Which would you like to use? The trip number or the phone number associated with your reservation?"
Excerpt from a call with Priceline
Wednesday, October 30, 2024 7:51 PM

What are the hours and when should I call?

Priceline operates the call center for this 800-657-9168 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 588 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Priceline phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Priceline staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Priceline is Sunday. The most busy day to call is Thursday, which averages 41% more phone calls by comparison. Again, this is based on a sample of 588 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Priceline is Monday.

Why call this Priceline number?

Below is a sample of recent calls to Priceline, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 2m 33s , Dec 4, 2024 10:40 PM
: ""
- From a call lasting 2m 39s , Dec 4, 2024 6:50 AM
Cancel a reservation: "I need cancel."
- From a call lasting 2m 28s , Dec 3, 2024 7:45 AM
: ""
- From a call lasting 1m 13s , Dec 3, 2024 7:43 AM
: ""
- From a call lasting 19s , Nov 30, 2024 11:04 PM
Change rental pick-up time: "Can you please change the time to, like, eleven PM tonight?"
- From a call lasting 24m 6s , Nov 30, 2024 10:14 PM
: ""
- From a call lasting 2m 32s , Nov 30, 2024 7:09 PM
: ""
- From a call lasting 30s , Nov 29, 2024 6:10 PM
Payment with multiple cards: "I need to talk to a human being because I got to pay for my ticket with two different credit card numbers."
- From a call lasting 35s , Nov 27, 2024 4:02 PM
: ""
- From a call lasting 2m 35s , Nov 26, 2024 3:09 AM

Calling this Priceline Customer Number

I made a reservation with Priceline almost a month ago, but now I need to edit the reservation and cancel one night of my hotel stay. I found this number online to call if you have a customer problem and figured it would be the easiest way to take care of the situation. I looked around the app, but I couldn't find a way to cancel just one night. 

Now I'm aware that Priceline helps a lot of customers daily with everything from flights to hotels to car rentals. Thus, I expected a long wait to talk to someone and I was okay with that. What I didn't expect was an automated line that doesn't allow you to talk to anyone or deviate from its standard script. No matter how I framed a question or response, I could not get through the preliminary questions which led to a great deal of frustration. 

When I called, a virtual assistant picked up and said, "Hi, thanks for calling Priceline. I didn’t find a trip associated with your phone number. Which would you like to use, your phone number, or the number associated with your trip?" This confused me because I booked the trip and it should be associated with my number. 

I entered my number but it didn't recognize it again. So then I tried to enter my husband's number and it still didn't recognize it. It kept repeating in different ways that I needed to enter my trip number, plane number, or phone number but I didn't have any of that information with me. I attempted to say, "Talk to someone" and "customer service" no less than ten times but it kept just repeating the same thing over and over to me, "Sorry I could not understand. Which number would you like to use, your trip number or the phone number associated with your trip."

Finally, I hung up and decided I would go into the app to see what number I entered. It was probably just a typo, but I was very annoyed that there was no option to get to a live agent at all. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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