A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for PSNC Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this PSNC Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from PSNC Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Dominion Energy North Carolina.
Calls may be recorded."
Excerpt from a call with PSNC Energy
Monday, September 16, 2024 5:20 PM
The first phone menu
"You for calling Dominion Energy North Carolina.
Calls may be recorded.
Are you calling about a gas emergency? If so, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with PSNC Energy
Thursday, February 1, 2024 6:31 PM
What are the hours and when should I call?
PSNC Energy operates the call center for this 877-776-2427 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 62 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the PSNC Energy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PSNC Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PSNC Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PSNC Energy is Wednesday.The most busy day to call is Monday, which averages 1800% more phone calls by comparison.Again, this is based on a sample of 62 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call PSNC Energy is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PSNC Energy staffs the call center well on Wednesday.
Why Customers Call PSNC Energy
If you have time to do a bit of reading before you call PSNC Energy, we recommend you read over some of our problem-specific articles.
PSNC Energy is a leading natural gas distribution company serving customers in North Carolina. With over 550,000 residential, commercial, and industrial customers, PSNC Energy is committed to delivering reliable and affordable natural gas services. As a subsidiary of SCANA Corporation, PSNC Energy has been serving customers for over 80 years, ensuring the safe and efficient delivery of natural gas. Whether it's for heating, cooking, or powering various appliances, PSNC Energy strives to provide exceptional customer service and promote energy efficiency. Additionally, PSNC Energy actively participates in community initiatives, supporting economic growth and environmental stewardship. With a strong commitment to safety, reliability, and customer satisfaction, PSNC Energy is dedicated to meeting the natural gas needs of communities across North Carolina.
Click the link above to get answers to just about any PSNC Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PSNC Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Start new account: "I was calling to start an account with you guys."
- From a call lasting 7m 13s , Oct 10, 2024 6:30 PM
Information about why customers call PSNC Energy is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- PSNC Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is PSNC Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PSNC Energy agent. This phone number is PSNC Energy's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-776-2427 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call PSNC Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, PSNC Energy has 1 phone number. It's not always clear what is the best way to talk to PSNC Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for PSNC Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PSNC Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.