Oceanic Time Warner Cable Customer Service

Phone Number & Contact Info

Oceanic Time Warner Cable's Best Phone Number

888-497-3616
Toll-free·Calls Customer Service·Most popular Oceanic Time Warner Cable number
Q:

How do I talk to a live human at Oceanic Time Warner Cable?

A:When it asks if the phone number you are calling from is associated with the account, say no. Then press 0 at each prompt until transferred.
Q:

Does Oceanic Time Warner Cable offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

Oceanic Time Warner Cable Customer Phone Numbers

New Customers

888-615-0301
Toll-free · Mon-Sat 8am-1am, Sun 8am-12am EST · Press 1 to order service, press 2 for customer service ·

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Oceanic Time Warner Cable phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When it asks if the phone number you are calling from is associated with the account, say no. Then press 0 at each prompt until transferred.

What are the hours and when should I call?

Oceanic Time Warner Cable operates the call center for this 888-497-3616 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Oceanic Time Warner Cable phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Oceanic Time Warner Cable staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Oceanic Time Warner Cable is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Oceanic Time Warner Cable

In summation, the best day to call Oceanic Time Warner Cable is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Oceanic Time Warner Cable staffs the call center well on Friday.

Why Customers Call Oceanic Time Warner Cable

If you have time to do a bit of reading before you call Oceanic Time Warner Cable, we recommend you read over some of our problem-specific articles.

What services does Oceanic Time Warner Cable offer?

Oceanic Time Warner Cable offers a comprehensive range of services to meet your communication and entertainment needs. We provide high-speed internet connectivity to keep you connected online, allowing for seamless browsing, streaming, and downloading. Our cable TV packages feature a wide selection of channels, including premium options, ensuring access to your favorite shows and movies. Additionally, we offer on-demand content, DVR capabilities, and interactive TV features. For home phone services, we provide reliable and crystal-clear connections for local and long-distance calls. Our bundle options allow you to combine these services for added convenience and savings. Enjoy the convenience and reliability of Oceanic Time Warner Cable's services, empowering you to stay connected and entertained.

What are the fees for canceling my cable/internet services?

Cancellation fees for cable/internet services with Oceanic Time Warner Cable vary depending on the specific terms and conditions of the customer's contract. It is recommended that customers refer to their individual service agreement or contact Oceanic Time Warner Cable directly for detailed information on cancellation fees. These fees may include an early termination fee, prorated charges for any remaining months in the contract, or other associated costs. To avoid cancellation fees, customers should consider reviewing their contract terms before initiating the cancellation process. Oceanic Time Warner Cable strives to provide transparent information regarding cancellation fees to ensure customers are well-informed.

Top Oceanic Time Warner Cable customer service problems

Click the link above to get answers to just about any Oceanic Time Warner Cable customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Oceanic Time Warner Cable Customer Service Contacts

There are of course other ways to contact Oceanic Time Warner Cable customer service besides the phone. Below we list the best ones, by medium.

Oceanic Time Warner Cable Customer Email Addresses

residentialhelp@ndc.rr.com - Technical Support
Help Desk: Residential Internet Technical Support email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Oceanic Time Warner Cable will reply our your email.

Conclusion and closing notes

This is Oceanic Time Warner Cable's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Oceanic Time Warner Cable agent. This phone number is Oceanic Time Warner Cable's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-497-3616 include and other customer service issues. Rather than trying to call Oceanic Time Warner Cable first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Oceanic Time Warner Cable has 3 phone numbers. It's not always clear what is the best way to talk to Oceanic Time Warner Cable representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Oceanic Time Warner Cable. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Oceanic Time Warner Cable. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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