Norfolk Southern Corporation Customer Service

Phone Number & Contact Info

Norfolk Southern Corporation's Best Phone Number

800-635-5768
Toll-free·Calls Customer Service·Most popular Norfolk Southern Corporation number
Q:

How do I talk to a live human at Norfolk Southern Corporation?

A:Calling this Norfolk Southern Corporation number should go right to a real human being
Q:

Does Norfolk Southern Corporation offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Norfolk Southern Corporation Customer Phone Numbers

Corporate Offices

757-823-5567
24 hours, 7 days · Calling this Norfolk Southern Corporation number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Norfolk Southern Corporation phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Norfolk Southern Corporation number should go right to a real human being
Below are some clips we've found from Norfolk Southern Corporation's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Norfolk Southern customer operations. This call may be recorded for quality assurance. Please listen carefully as our menu options have changed. To help us direct your call, please choose one of the following options. For password assistance, press one. For intermodal assistance, press two. To speak to a customer solutions specialist about your transportation logistics needs, press three."
Excerpt from a call with Norfolk Southern Corporation
Monday, February 12, 2024 7:30 PM

The first phone menu

"Thank you for calling Norfolk Southern customer operations. This call may be recorded for quality assurance. Please listen carefully as our menu options have changed. To help us direct your call, please choose one of the following options. For automotive assistance, press seven. For other matters including employment, press zero. Or visit our website for contact information at w w w dot n s corp dot com.
For password assistance, press one.
For intermodal assistance, press two.
To speak to a customer solutions specialist about your transportation logistics needs, press three.
To speak with an ecommerce agent regarding profile maintenance or issue with Access and S or Trax, press four."
Excerpt from a call with Norfolk Southern Corporation
Thursday, March 14, 2024 6:04 PM
In fact, much of this information on this page is superfluous because this Norfolk Southern Corporation phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Norfolk Southern Corporation operates the call center for this 800-635-5768 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Norfolk Southern Corporation phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Norfolk Southern Corporation staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Norfolk Southern Corporation is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Norfolk Southern Corporation

In summation, the best day to call Norfolk Southern Corporation is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Norfolk Southern Corporation staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Norfolk Southern Corporation

If you have time to do a bit of reading before you call Norfolk Southern Corporation, we recommend you read over some of our problem-specific articles.

What is Norfolk Southern Corporation?

Norfolk Southern Corporation is a leading transportation company operating primarily in the eastern United States. With its headquarters in Norfolk, Virginia, the company serves as a major provider of rail transport services for a wide range of freight, including coal, automotive products, industrial goods, and agricultural commodities. Norfolk Southern operates an extensive network of rail lines, connecting numerous major metropolitan areas and key industrial hubs across 22 states. As a Class 1 railroad, Norfolk Southern serves businesses both domestically and internationally, offering efficient and reliable transportation solutions, supplemented by intermodal services for seamless integration between rail and other modes of transportation. With a focus on safety, sustainability, and customer service, Norfolk Southern plays a vital role in supporting the economy by facilitating the movement of goods throughout its network.

Where is Norfolk Southern Corporation headquartered?

Norfolk Southern Corporation is headquartered in Norfolk, Virginia. Located in the southeastern part of the state, Norfolk serves as the primary base for the company's operations and administration. The headquarters is situated in the iconic Two Commercial Place, a modern office complex that stands as a symbol of the corporation's presence and commitment to the region. The strategic choice of Norfolk as a headquarters reflects the company's historical roots, as well as its focus on serving customers and maintaining efficient rail transportation throughout the eastern United States. Norfolk Southern's headquarters in Norfolk acts as a hub for the company's leadership, operations, and decision-making processes, ensuring effective management and support for its extensive rail network.

What is the history of Norfolk Southern Corporation?

Norfolk Southern Corporation, founded in 1982, has a rich history that dates back to the 19th century. The company's roots can be traced to various railroads, including the Norfolk and Western Railway (N&W) and the Southern Railway. N&W was established in 1838 and played a vital role in expanding rail transportation across the Appalachian Mountains. On the other hand, Southern Railway, formed in 1894, was a major player in the Southeastern United States. In 1982, Norfolk Southern Corporation emerged from the merger of these two entities, creating a leading transportation company with a vast network spanning 22 states. Since then, Norfolk Southern has been committed to delivering reliable and efficient rail transportation services, playing an instrumental role in the development and growth of communities it serves. With over 30,000 miles of tracks and a diverse array of industries served, Norfolk Southern continues to build upon its rich railroad heritage in the modern era.

Top Norfolk Southern Corporation customer service problems

Click the link above to get answers to just about any Norfolk Southern Corporation customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Norfolk Southern Corporation's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Norfolk Southern Corporation agent. This phone number is Norfolk Southern Corporation's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-635-5768 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call Norfolk Southern Corporation first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Norfolk Southern Corporation has 2 phone numbers. It's not always clear what is the best way to talk to Norfolk Southern Corporation representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Norfolk Southern Corporation. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Norfolk Southern Corporation. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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