NiSource Inc. Columbia Gas of Massachusetts Customer Service Phone Number
Q:How do I talk to a human at this number?
A:For Columbia Gas of Massachusetts
Q:Is this phone number operational 24 / 7?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday.
More NiSource Inc. Customer Phone Numbers
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this NiSource Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For Columbia Gas of Massachusetts
What are the hours and when should I call?
NiSource Inc. operates the call center for this 800-688-6160 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NiSource Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NiSource Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NiSource Inc. is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call NiSource Inc. is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this NiSource Inc. number, but it is also the day with the shortest hold times.