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Nestle Customer Service

Phone Number & Contact Info

Nestle's Best Phone Number

800-637-8536
Toll-free·Calls Customer Service·Most popular Nestle number
Q:

How do I talk to a live human at Nestle?

A:Press 1, then 0
Q:

Does Nestle offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Nestle phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 0
Below are some clips we've found from Nestle's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Nestle Nesquik. To hear this recording in English, please press one. If you are calling about Nesquo powder, please press one."
Excerpt from a call with Nestle
Wednesday, May 15, 2024 6:28 PM

What are the hours and when should I call?

Nestle operates the call center for this 800-637-8536 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nestle phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nestle staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Nestle is Sunday. The most busy day to call is Wednesday, which averages 2200% more phone calls by comparison. Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Nestle

In summation, the best day to call Nestle is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Nestle staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Nestle

If you have time to do a bit of reading before you call Nestle, we recommend you read over some of our problem-specific articles.

Are Nestle products safe to consume?

Yes, Nestle products are safe to consume. As one of the world's leading food and beverage companies, Nestle is committed to upholding the highest standards of quality, safety, and nutrition in its products. With a rigorous approach to food safety, Nestle follows strict protocols throughout every stage of production to ensure the safety and integrity of its products. This includes comprehensive quality checks, adherence to regulatory guidelines, and continuous monitoring of its supply chain. Nestle also invests in research and development to ensure that its ingredients and processes meet the highest safety standards. Additionally, Nestle provides clear and accurate product information to enable consumers to make informed choices about the products they purchase.

What is Nestle's approach to sustainability?

Nestle is committed to sustainability across its entire value chain. The company's approach revolves around the concept of Creating Shared Value (CSV), aiming to create long-term value for both society and the company. Nestle focuses on three key areas: improving the nutrition and health profile of its products, enhancing the livelihoods of farmers and rural communities, and protecting the environment. Through various initiatives, Nestle strives to reduce greenhouse gas emissions, promote responsible water stewardship, minimize waste, and promote sustainable sourcing of raw materials. In addition, the company actively engages with stakeholders, collaborates with partners, and sets ambitious targets to continuously improve its sustainability performance. Nestle's comprehensive approach to sustainability ensures that its business operations are aligned with the needs of today's world while addressing the global challenges of tomorrow.

Are Nestle products ethically sourced?

Yes, Nestle is committed to ethically sourcing its products. They have implemented a Responsible Sourcing Standard (RSS) that applies to all their suppliers worldwide. This standard covers various aspects such as human rights, environmental protection, and responsible sourcing of raw materials. Nestle ensures compliance through regular audits, both internally and externally. Furthermore, they actively engage with suppliers and provide the necessary support to enhance ethical practices. Nestle also collaborates with organizations like the Supplier Ethical Data Exchange (SEDEX) to promote transparency and responsible sourcing. They recognize the importance of sustainability and work towards achieving their goals outlined in the Nestle in Society report. Through these initiatives, Nestle strives to ensure that their products are sourced ethically and in line with the highest standards.

Top Nestle customer service problems

Click the link above to get answers to just about any Nestle customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nestle, and their purpose. Are any of these similar to the reason you are trying to call?
Placing water order: "I wanted to place an order for Water, the five-gallon PureLife bottles, but I can't find the phone number to make an order."
- From a call lasting 4m 40s , May 15, 2024 6:28 PM
Product inquiry: "I was trying to get the muffin but could only find a bread crumb burrito."
- From a call lasting 4m 1s , Apr 11, 2024 9:39 PM
Issue with reward submission: "I purchased five DiGiorno pizzas to qualify for the $20 offer but my receipts were rejected."
- From a call lasting 5m 27s , Feb 1, 2024 10:49 PM

Conclusion and closing notes

This is Nestle's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nestle agent. This phone number is Nestle's best phone number because 888 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-637-8536 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Nestle first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Nestle has 1 phone number. It's not always clear what is the best way to talk to Nestle representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Nestle. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nestle. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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