How do I talk to a human at this Neiman Marcus number?
A:Direct to a human
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Neiman Marcus Credit Card Services?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.
This is the #2 most popular Neiman Marcus phone number out of 3. Click above to go back to the main customer service number and other contact information, including Neiman Marcus email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Sun 6am-12am CST · Press 2 · For existing orders, press 1. For the returns process, press 2. To place a new order, press 3.
Toll-free · Mon-Fri 8am-7pm CST · Press 2 at prompt. For Bridal consulting. · Executive Service Line: The next available representative will be with you shortly.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Neiman Marcus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Below are some clips we've found from Neiman Marcus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Neiman Marcus customer service.
This call is being recorded.
If are calling about rewards, press one now.
If you are calling about an order, shipment, or return through Neiman Marcus or Neiman Marcus dot com, press two now.
Say or enter your full sixteen digit card number."
Excerpt from a call with Neiman Marcus
Thursday, September 11, 2025 3:35 PM
The first phone menu
"Thank you for calling Beam and Marcus customer service.
This call is being recorded.
If you're are calling about rewards, press one now.
If you are calling about an order, shipment, or return through Neiman Marcus or Neiman Marcus dot com, press two now."
Excerpt from a call with Neiman Marcus
Monday, August 18, 2025 10:31 PM
What are the hours and when should I call?
Neiman Marcus operates the call center for this 800-685-6695 phone number 24 hours, 7 days. The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 23 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Neiman Marcus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Neiman Marcus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Neiman Marcus is Friday.The most busy day to call Neiman Marcus is Wednesday. Again, this is based on a sample of 23 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Neiman Marcus is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Neiman Marcus staffs the call center well on Friday.
Why call this Neiman Marcus number?
Below is a sample of recent calls to Neiman Marcus, and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry: Make a payment?
Taken from a call on Thursday, September 11, 2025 3:35 PM
Payment issues: I was just going to see what is the balance I've been trying to make a payment on it, but it doesn't allow me to.
Taken from a call on Monday, August 18, 2025 2:43 PM
Payment and credit inquiry: My name payment due or is am I automatic payments?
Taken from a call on Wednesday, August 6, 2025 10:49 AM
Inquire about payment: I just wanna know my minimum payment.
Taken from a call on Tuesday, August 5, 2025 6:33 PM